Product Manager – Customer Assurance | Indigo
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Job description
About the Position
En HP SCDS nuestra base es el talento, por eso queremos que te unas a nuestro equipo.
Product Manager – Customer Assurance | Indigo
We are looking for a technical and experienced profile with excellent communication skills, fluent English, a proactive mindset, and a strong willingness to contribute.
Responsibilities
- Utilizes growing technical knowledge to address application issues involving high risk or complexity.
- Tackles single and cross technology/application incidents independently and collaborates with the team, delivery centers, and other organizational units to effectively resolve complex cases, documenting known errors and workarounds.
- Identifies, manages, and leads escalations and alert management, in accordance with established procedures and policies.
- Collaborates with marketing, sales, and engagement teams to ensure accurate reflection of customers and their needs.
- Assesses, enacts, and validates complex and high-risk changes/solutions to fulfill customer requirements; participates in a Change Advisory Board.
- Supervises the processes of configuration management, addresses issues, and establishes methodologies for enhancing operational efficiencies.
- Analyzes complex business and systems processes and synthesizes closed-loop feedback management to address customer issues effectively.
- Applies organizational solutions to fulfill complex customer needs, including innovative service delivery models for new services.
- Enhances the effectiveness and efficiency of capacity management processes and operational practices, evaluating the potential impact of proposed changes on capacity design and planning.
- Leads activities related to damage assessment, coordinates with other recovery teams, makes decisions regarding recovery steps, maintains comprehensive records, and furnishes reports on recovery status.
- Applies developed subject matter knowledge to solve difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
Requirements
- Four-year or Graduate Degree in Computer Science, Information Technology Service Management, Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- 3–5 years of work experience, preferably in change management, incident management, or a related field or an advanced degree with 3–5 years of work experience.
- Fluent English.
- Excellent communication skills.
Skills
Core Skills
- Agile methodology
- Voice of the customer
- Application Programming Interface (API)
- Automation
- Computer science
- Debugging
- IBM DB2
- Java (programming language)
- Linux
- Operating systems
- Project management
- Project resources
- Python (programming language)
- Resource management
- SAS (software)
- Scripting
- Software development
- Software engineering
- SQL (programming language)
- Stakeholder management
Cross-org Skills
- Effective communication
- Results orientation
- Learning agility
- Digital fluency
- Customer centricity
We Offer
- Competitive salary
- Opportunity to work in a dynamic and innovative environment
- Professional growth and development opportunities
About the Company
Discover more about our culture and life at HP SCDS:
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Position Details
Location: León
Working hours: Monday to Friday, 9:00 AM to 6:00 PM
Application: Apply by sending your CV to HHRR
Contact with HP SCDS
Contact us to apply for any of our open positions.
HEADQUARTERS IN LEÓN
Julia Morros 1
Parque Tecnológico de León
24009 León
Spain
Email:
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