About the Position

Product Manager, Ecosystem

Company: ARRISE

Location: Sliema, Malta

Employment Type: Permanent

About the Role

We are looking to bolster our user experience and product team that focuses on all interactions players enjoy outside our games and the parts that connect to our ecosystem inside of games. It’s our job to make sure that every part of the player’s journey with us is simple, intuitive, and most importantly, fun. That means working with key stakeholders across the business to help design and bring new user experience flows to life – all before a single line of code is written. Since everything we do is enjoyed by millions of players worldwide every single day, it’s important that we get these decisions right.

If you’re able to bring solid product management and execution to a highly driven, fast-moving, and talented team, you’ll fit right in.

Responsibilities

Strategic Responsibilities

Work closely with the product team to help conceptualise new features and enhancements for customers. This will include participating in team reviews, meetings, and brainstorming sessions.
Take complete ownership of features and improvements you take from concept to production. You will be collecting background from key stakeholders, gathering information from supporting teams, writing detailed specifications for developers, documenting supportive processes, and liaising with any operational teams that are required in an ongoing manner to support the output.
Represent projects you have taken on as the main point of contact for any questions from stakeholders and execution teams. This will include doing detailed presentations, walkthroughs, and demos during the production and release processes to ensure everyone is kept apprised of new developments.
Assist all teams with questions about our features/roadmap and to help guide supportive specifications being done in other teams.
Prioritise and manage your tasks and backlog effectively to ensure that we are always delivering what we promise on time.
Identify key dependencies, issues, and potential blockers ahead of time to derisk deliveries we are responsible for.
Liaise with the development team to scope projects out, get delivery estimates, and ensure that they have everything they need to progress effectively. This may include feeding back on early builds and making course-correcting adjustments during a project’s lifetime.
Perform user acceptance testing of key features and improvements that are about to launch and ensure they fit with the original functionality and representation envisioned.
Present your concepts clearly, concisely, and effectively to the team and to stakeholders.
Adjust features and improvements based on feedback from stakeholders or from broader technical challenges, constraints, or limitations that may arise during the production process.
Work with designers to bring concepts to life and to ensure that all critical use cases and player journeys are covered.
Feedback on other proposed designs and requirements within the team, particularly in cases where it may affect project dependencies.
Document new features and improvements so that other team members (or other teams) clearly understand the design decisions made.
Prepare release notes when your projects are about to be taken live. This may include a “care package” of instructions and information to linked teams that will be supporting or consuming the improvements or features.
Liaise with other product teams throughout the business to ensure broad alignment with related systems and journeys.
Develop KPIs and other metrics designed to quantify whether the improvements, products, or features we launch have met their objectives (i.e. what does success look like).
Set up and monitor key player journeys / funnels to look for issues and/or opportunities for improvement.
Attend sprint and development ceremonies where necessary and relevant.

Additional Responsibilities

Identity gaps or issues in the current product portfolio and/or journeys and suggest improvements that should be considered for the roadmap.
Evaluate our product offering in comparison to others in our market (and market adjacent) for opportunities.
Keep an eye on broader product trends and tools, especially within the gaming and entertainment spaces, to ensure that we are keeping up with best product management practices so we can deliver experiences that exceed customer expectations.
Provide thoughtful, considered feedback on the overall roadmap and user experience strategy.

Requirements

Education, Qualifications, and Background

Experience in a product role where you have taken large, complex projects from idea to live successfully, ideally with experience in iGaming.
Exceptional at writing and pulling together critical components (such as visuals and designs) to deliver clear business requirements that the development teams can consume and build upon.
Ability to understand the mindset of a gaming customer and balance those with the needs of our business-to-business clients.

Key Experience Areas

Clear understanding of usability and user-centred design.
Understanding of different software development processes, how development teams work, and how different product roles work with development teams.
Technical background or knowledge is advantageous. Understanding how developers build the interfaces and the challenges they face is tremendously valuable when designing solutions. Ability to code in HTML or CSS is advantageous.
Design knowledge and/or capabilities is a big plus.

Personal Characteristics

Exceptionally well-organised.
Ability to adapt to different circumstances, teams, and styles of working.
Finesse of an emissary and inspire colleagues to collaborate.
Extremely creative.
Obsessed with details and optimisations.
Meticulous.
Take critical feedback well.
Discuss constructively and diplomatically.
Expert communicator both visually and verbally.
Exude transparency, openness, and objectivity.
Thrive in a fast-paced environment and be able to work to very tight deadlines.
Speak English natively or be completely fluent.

We Offer

Highly competitive salary
Detailed company training on the highest standards
Friendly and supportive culture
Tremendous growth opportunities in a large, fast-moving international company

About the Company

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of over 11,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed-while embracing every step of the journey.

Be part of the future of iGaming with 11,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Product Manager, Ecosystem

Tech Stack

Job Description, Responsibilities & Requirements