Product Manager, HelpIQ

About the Position

We are seeking a Senior Product Manager for HelpIQ, Indeed’s AI-powered IT help experience in Slack. The role will drive the continued evolution of HelpIQ, making it the primary front door for IT help.

Responsibilities

• Own day-to-day product management for HelpIQ, including framing, prioritization, requirements, acceptance criteria, and backlog management.
• Play a key product role in agile team ceremonies, including planning, refinement, standups, reviews, and retrospectives.
• Partner with engineering and Support Operations to improve troubleshooting, escalation, fulfillment, and response quality.
• Define and monitor success metrics, and turn findings into a roadmap and prioritization decisions.
• Drive UAT, rollout readiness, stakeholder updates, and rapid iteration.
• Own preparation for and facilitation of the bi-weekly HelpIQ Product Loupe with IT LT.
• Strengthen the product feedback loop by turning user, support, and operational signals into prioritized improvements.

Requirements

• Must-have skills/experience:

  • 5+ years of product management experience. Able to operate as an independent individual contributor and embed quickly with limited oversight.
  • Strong product management experience owning roadmap, requirements, prioritization, and delivery for internal platforms, workflow products, service experiences, or AI-enabled products.
  • Must have owned an agentic product or AI-agent experience in production, with demonstrated effectiveness in shaping and improving prompts.
  • Strong understanding of agent workflows, prompt effectiveness, evaluation, tuning, and common quality and trust issues.
  • Strong cross-functional experience with engineering and operations in ambiguous, fast-moving environments.
  • High comfort with data analysis and metric development, including defining ambiguous measures and turning findings into action.
  • High comfort leveraging AI tools to manage their own work more effectively.
  • Experience improving user journeys or service workflows through experimentation and iterative delivery.
  • Strong written and verbal communication skills, including executive-ready updates and stakeholder alignment.

• Required tools, systems, or platforms experience:

  • Experience with Slack-based or chat-based product experiences.
  • Experience with ticketing or service-management workflows such as Jira Service Management.
  • Experience with analytics, reporting, and product performance data.
  • Experience with AI-enabled products or knowledge-grounded experiences in production.

• Nice-to-have skills/experience:

  • Experience with IT support, employee service, or internal help/productivity domains.
  • Understanding of change management for the adoption of new tools, workflows, or AI-enabled experiences.
  • Familiarity with Salesforce Agentforce or similar agent platforms.
  • Experience with multilingual or global rollout considerations. Experience setting up CSAT, observability, or closed-loop feedback systems.
  • Experience partnering with Support Operations or Service Desk teams.

We Offer

• Paid Vacation
• Sick Days
• Floating Holidays
• Sport/Insurance Compensation
• English Classes
• Charity
• Training Compensation

About the Company

[Company description if present]