Product Manager II, Personalisation

About the Position

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

We are looking for a Product Manager II, Personalisation to help shape and scale the personalisation platform that powers relevant experiences for travelers across the customer journey.

In this role, you will focus on one of personalisation’s most important challenges: helping the business make useful, timely decisions when we know little or nothing about a traveler. You will lead platform product for experiences serving cold-start, new, and anonymous travelers-using context, intent, behavioral signals, experimentation, and machine-learning capabilities to create relevance from the first interaction.

You will partner closely with engineering, data science, design, analytics, marketing, and customer-facing product teams to turn platform capabilities into measurable traveler and business outcomes. This is a hands-on product role for someone who can move between customer problems, technical trade-offs, and delivery details.

Responsibilities

• Define and communicate the product priorities and roadmap for personalisation capabilities serving cold-start, new, and anonymous travelers
• Translate traveler and business needs into clear platform requirements, product narratives, success measures, and prioritised backlogs
• Partner with engineering and data science on contextual personalisation, identity resolution, feature generation, model serving, and decisioning
• Collaborate with product teams to make shared personalisation capabilities easy to adopt, test, understand, and measure
• Lead discovery and experimentation, including hypothesis development, test design, rollout planning, and interpretation of results
• Make thoughtful trade-offs across traveler value, business objectives, privacy, fairness, explainability, operational complexity, latency, and platform scalability

Requirements

• 2+ years of experience shipping ML products or platform capabilities in a product management role
• Strong product judgment and can frame ambiguous problems, identify high-value opportunities, and make pragmatic decisions
• Comfortable working with technical teams on application programming interfaces, data flows, event instrumentation, model inputs and outputs, experimentation systems, or other platform concepts
• Experience defining measurable outcomes and using quantitative and qualitative evidence to guide product decisions
• Customer-centred and curious about how travelers discover, compare, and choose travel products
• Communicate clearly and can influence partners across engineering, data science, design, analytics, and business teams

Nice to Have

• Experience with cold-start, new-user, anonymous-user, or session-based personalisation
• Built or scaled shared platforms used by multiple product teams
• Familiarity with recommendation systems, ranking, contextual bandits, embeddings, feature stores, model serving, identity graphs, or real-time decisioning
• Understand experimentation methodology, causal measurement, online metrics, and guardrail metrics
• Experience with privacy, consent, data governance, or responsible artificial intelligence considerations in personalisation products
• Worked in travel, commerce, marketplaces, search, media, or another domain where relevance and intent are central to the customer experience

We Offer

• Competitive salary
• Opportunity to work in a global travel company
• Collaborative and inclusive work environment
• Professional growth and development opportunities

About the Company

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.