Product Manager Seller Experience
Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Product Manager Seller Experience
Shape the future of ticket resale by helping fans sell any valid ticket safely, regardless of the type of ticket.
Job Description
At TicketSwap, we’re on a mission to be the experience marketplace every fan loves. By bringing fans and experiences together on our marketplace, we enable fans to go to more events they love and support organisers in building lasting success.
With more than 19 million fans across 42 countries, the ticketing industry is changing fast. New ticket fulfilment technologies such as closed ecosystems, ticket transfers, mobile tickets, and evolving partner requirements are reshaping how tickets are bought and sold.
As Product Manager for Seller Experience, you'll help TicketSwap stay ahead of these changes. You'll define how fans successfully sell tickets on TicketSwap today, while building the foundations that allow us to support the resale technologies of tomorrow.
Are you ready to help shape the future of fan-to-fan resale?
Responsibilities
- Define and execute the product strategy for Seller Experience
- Shape the roadmap for your domain
- Increase the number of fans who successfully list and sell tickets on TicketSwap
- Identify opportunities to unlock supply in new and existing markets
- Shape how TicketSwap supports emerging ticket fulfilment technologies
- Reduce friction throughout the seller journey, from listing to successful payout
- Work closely with Product, Design, and Research to understand seller needs and behaviours
- Use data, experimentation, and customer insights to guide product decisions
- Balance growth opportunities with trust, safety, and operational scalability
- Collaborate with business teams to understand industry changes and emerging resale models
- Align stakeholders across Product, Engineering, CX, Legal, and Commercial teams
- Define success metrics and measure the impact of product initiatives
- Translate complex industry developments into clear product opportunities
- Help TicketSwap create what's next in ticket resale
Requirements
About You
- 4+ years of experience as a Product Manager in a product-led organisation
- Experience leading a product area end-to-end, from Discovery through Delivery while partnering closely with UX and Engineering across web, mobile, and backend teams
- Enjoy tackling ambiguous problems and turning them into clear plans
- Experience balancing customer needs, business goals, and technical constraints
- Comfortable making decisions with incomplete information
- Strong product sense and ability to simplify complex experiences
- Data-informed and use both qualitative and quantitative insights to guide decisions
- Confident using AI tools in Product Discovery
- Communicate clearly and bring stakeholders together around a shared direction
- Bias for action and enjoy turning ideas into tangible outcomes
- Experience with marketplaces, platforms, or growth products is a plus
- Experience working on 0→1 products or complex ecosystem challenges is a plus
We Offer
- Work on one of the most important growth challenges at TicketSwap
- Help shape the future of ticket resale in a rapidly evolving industry
- Own meaningful product problems with real impact on millions of fans
- Join a high-talent international team where ideas matter more than hierarchy
- Collaborate with passionate colleagues who challenge and support each other
- Have the freedom to experiment, learn, and create what's next
Practical Details
- Location: Amsterdam (hybrid setup)
- Team: Product (cross-functional squad with backend, frontend, iOS, Android, Design, and shared UX resources)
- Level: Mid-level Product Manager, salary around €78K annually
- Employment Type: Full-time, Fixed-term
- Hours: 32 - 40 hours per week
- No relocation support provided
About the Company
At TicketSwap, we welcome talent from all backgrounds, no matter your nationality, gender, sexual preference, or religious beliefs. 🚀
Hybrid
Amsterdam, Netherlands
€53,000 - €84,100 per year
Product
Full-time, Fixed-term