Product Operations Manager

About the Position

We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. This extends to our People. We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good. We're selective about who comes on board, and you should be too. But if the above sounds like a match, get in touch today and get ready for the possibility of starting a once-in-a-career journey.

Responsibilities

Customer and Market Insights

• Own the voice-of-customer program. Centralise and synthesise customer feedback, support tickets, NPS, win-loss analysis, and competitive intel so PMs spend less time gathering signals and more time deciding.
• Build and maintain a centralised insights repository that turns what we learn from customers into compounding product knowledge.
• Design the mechanisms that capture field insight from sales, success, and support and loop it back into roadmap decisions.

Product Analytics, Tools, and Metrics

• Own and optimise the insight stack, roadmapping, discovery, analytics, research repositories. Evaluate, implement, and partner with Delivery to maintain the tools PMs rely on. Clean workflows, high adoption, no sprawl.
• Define and instrument the product metrics that matter. Build the dashboards. Help PMs interpret the data and drive the shift from output to outcome.
• Reduce time-to-insight. Architect the connection between quantitative product data and qualitative discovery so decision-makers are not hunting for context when they need to move fast.

Launch and Go-to-Market Coordination

• Partner with Delivery to support the launch process end-to-end: readiness checklists, stakeholder alignment, enablement assets, post-launch review.
• Be the connective tissue between product and the commercial side. Give marketing, sales, support, and customer success teams clear, predictable visibility into roadmaps and releases, without adding noise to the product team.

Enablement and Leadership Support

• Onboard new PMs, run training, and codify ways of working. Develop and maintain the product playbooks and templates that turn individual practice into team practice.
• Own the PM career framework and competency model as the function matures.

Requirements

• The PM foundation. You have done the job. Five or more years as a PM, Senior PM, or product leader, ideally across B2B SaaS or consulting environments. You know what makes a PM's day miserable because you have lived it.
• Systems thinking, not playbook application. You do not copy-paste frameworks from your last company. You diagnose the specific friction, form a hypothesis, test it, and iterate. If the answer looks the same regardless of the context, that is a red flag.
• Leading by influence. You have no formal authority over the PMs you are enabling. You know how to build trust, navigate resistance with empathy, and take people on a change journey they did not ask for.
• Data and tooling fluency. You are comfortable across product analytics platforms, roadmapping tools, research repositories, and discovery software. You know how to integrate disjointed data sources and you do not need someone else to set up your dashboards.
• Sharp communication. You can write a crisp executive memo and run a punchy workshop. You translate the complexity of product and tech into something a commercial team can actually use.

Nice to Have

• Background in one or more of: Investigations, Information/Data Governance, Forensic Investigations, eDiscovery, or cybersecurity.
• Experience with cloud computing, SaaS platforms, and API-driven product architectures.
• Hands-on experience building or shipping AI-native product capabilities.
• Experience contributing to pricing, packaging, and commercialisation strategies for enterprise SaaS.

We Offer

• Competitive salary
• Hybrid work model (minimum of 3 days in the Sydney office)
• Opportunity to be part of a transformative journey at Nuix

About the Company

Nuix is an equal opportunities employer. Don’t let imposter syndrome hold you back! We welcome all applications and are a flexible employer. We strive to make any required adjustments where possible to make the process fair and equitable for everyone. If you need any accommodations throughout the interview process, please note this in your job application.

Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

Nuix Vision

Finding Truth in a Digital World.

Nuix Mission Statement

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix Values

• TAKE OWNERSHIP
• RESILIENT
• UNAFRAID
• TEAM NUIX
• HERO OUR CUSTOMERS

We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.

Nuix is an Equal Opportunity Employer

Love the role, but not the right fit for you? Know someone that might be awesome for this role?

We're always looking for talented people who want to make a real impact. If you refer someone and we successfully hire them, you'll receive a $1,000 gift card.

Send referrals to[email protected]or message us on LinkedIn. T's & C'sapply.

To all recruitment agencies: Nuix does not accept agency CV's unless we have an existing agreement. Please do not forward CV's to us, or our Nuix employees directly. Nuix is not responsible for any fees related to unsolicited resumes, or where there is not an agreement in place.