Product Operations Specialist

About the Position

SumUp empowers businesses to get paid effortlessly, process orders fast, sell online in minutes, and manage their money with confidence. We build the tools that help businesses - and their customer experiences - thrive.

Brazil's Banking Product team sits at the intersection of regulation, payments infrastructure, and product delivery, managing a complex ecosystem of third-party partners, Central Bank requirements, and operational processes that keep millions of transactions running reliably every day. With our banking products continuing to grow, we're creating a dedicated Product Operations Analyst role to strengthen our operational excellence and help the team scale effectively.

In this role, you'll own the operational foundation that enables the team to move quickly and confidently. You'll drive regulatory and operational processes, coordinate cross-functional execution, and ensure our banking products operate smoothly and remain compliant, creating the conditions for Product Managers to focus on strategy, innovation, and delivering new value for our merchants.

Responsibilities

• Monitor and evaluate Central Bank of Brazil requirements, coordinate regulatory submissions, and support annual certification processes across the banking ecosystem
• Run and validate monthly transaction uploads into Snowflake, ensuring reconciliation and audit processes are completed accurately and on time
• Manage ticket and inbox operations, maintain SLA visibility, and prepare structured summaries and escalations for Product Managers
• Track and communicate operational changes through governance workflows, keeping all updates documented and traceable across teams
• Coordinate logistics and follow-ups for routine stakeholder meetings with internal teams and external partners such as Pismo, Thales, and Mastercard
• Identify recurring friction points in operational workflows and propose structured improvements to reduce manual effort over time

Requirements

• Experience working with banking, payment systems, or similarly complex integration-based ecosystems, with a solid understanding of how operational and regulatory processes interact
• Proven ability to manage cross-functional delivery across Engineering, Risk, Compliance, and business stakeholders, keeping priorities clear and ownership well-defined
• Strong organizational skills and comfort handling high volumes of partner-driven changes, balancing urgency with the discipline to introduce structure over time
• Ability to interpret external partner requirements such as file changes, compliance updates, or configuration adjustments, and translate them into clear, actionable tasks
• Clear written and verbal communication in both Portuguese and advanced English, with the confidence to align stakeholders and document decisions precisely
• Basic SQL skills and a process-improvement mindset, with a natural drive to reduce manual overhead and build more reliable workflows

We Offer

🌍 Global Experience: Collaborate with a diverse team of 3,000+ people from over 90 countries, and join our global off-sites and hackathons.

🤝 Collaborative Culture: Join a team that values diversity, innovation, and teamwork, where your ideas and contributions truly matter.

📈 Career Growth: Be part of a global team working on large-scale fintech products used by millions of businesses.

💙 Great Benefits: Health plans, meal vouchers (VR), Zenklub, Wellhub, life insurance, childcare allowance, and more.

📚 Learning & Development: Access an annual budget of R$ 10,000 for education, certifications, and conferences.

🌴 Time Off: Enjoy 30 additional days off through our Break4Me program after 3 years at SumUp.

💸 Grow with Us: Participate in our virtual stock program and benefit from SumUp’s success with company shares.

About the Company

Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.