Product Owner

About the Position

Product Owner

Location: Brussels, Belgium

Type: On-site, Full-time

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About the Company

ETNIC (Entreprise pour les Technologies de l’Information et de la Communication) is the IT operator for the Wallonia-Brussels Federation. As a public interest organization, ETNIC is responsible for designing, developing, maintaining, and evolving information systems and technological infrastructures to serve the administrations and institutions of the FWB.

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Responsibilities

• Contribute to the operational follow-up of one or more projects or business domains.
• Facilitate the implementation of functional evolutions, particularly within the IT solutions of the AGMJ.
• Manage assigned topics and scopes from needs clarification to business validation and support their implementation.
• Respect the governance in place within the AGMJ.
• Prepare necessary elements for decisions, ensure operational follow-up, and ensure proper implementation.
• Organize business reviews of functional analyses, mock-ups, and product proposals.
• Ensure functional follow-up of developments and maintain links with ETNIC development teams.
• Monitor the progress of developments and report identified points of attention, risks, or dependencies.
• Maintain engagement tracking between the AGMJ, ETNIC, and service providers.
• Organize and coordinate business tests, including scenario preparation, tester mobilization, execution monitoring, anomaly qualification, and correction verification.
• Facilitate exchanges between business teams, end-users, and the IT team to ensure a good understanding of needs.
• Prepare and support the adoption of evolutions, identify concerned users, contribute to instructions and supports, organize demonstrations, and follow up on difficulties encountered after deployment.
• Collect user feedback and propose improvements.
• Capitalize and maintain business knowledge useful for projects, including business rules, processes, decisions, and reference scenarios.
• Define simple indicators with the business and monitor the results of delivered evolutions to evaluate usage and benefits, and to inform subsequent priorities.
• Contribute to progress monitoring and stakeholder communication.
• Contribute to the definition and implementation of strategic orientations for their scope, in line with decisions and orientations validated by the AGMJ's competent bodies.
• Prepare necessary elements for arbitrations, formulate recommendations, and ensure follow-up of their implementation after decision.
• Prepare and document structuring functional decisions, ensure their coherence with business needs, and ensure their implementation after validation by competent bodies.
• Prepare backlog prioritization proposals and ensure their execution in accordance with validated priorities.
• Contribute to the formalization, evolution, and coherence of structuring business rules with business experts and concerned bodies.
• Monitor commitments related to their scope, alert on identified risks, and propose necessary measures for their control.

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Requirements

Core Skills:

• BPMN: Junior
• Agile: Confirmed
• UX Design & Research: Confirmed
• Data Management: Confirmed
• Design Thinking: Confirmed

Languages:

• French: Native

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We Offer

• Opportunity to work in a central role in the digital transformation of the Belgian public sector.
• Collaboration with various domains including IT infrastructure management, custom business application development, digital project support, cybersecurity, and user support and training.
• Regular collaboration with external partners to strengthen teams through IT consulting missions.

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About the Company

ETNIC is committed to innovation, performance, and public service. They collaborate regularly with external partners to reinforce their teams through IT consulting missions. These collaborations are conducted within an ethical, professional framework aimed at quality and the concrete impact of delivered solutions.