Tech Stack
Job Description, Responsibilities & Requirements
Product Owner
Date: Jul 9, 2026
Company: Ingenico
Location: Madrid, ES, 28042
About the Position
Ingenico, the global leader in payments acceptance solutions, is seeking a Product Owner to join our team in Madrid. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers, we enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture.
In this role, you will be responsible for managing the product backlog end-to-end for our global HMS that orchestrates the entire device life-cycle-installation, maintenance, support, replacement, and retirement-while integrating seamlessly with Salesforce, Genesys, SAP, and emerging IoT platforms. You will drive three cross-functional squads to deliver customer value, accelerate adoption, and unlock new revenue streams.
Responsibilities
- Backlog & Roadmap Ownership: Shape, prioritize, and continuously refine the product backlog, translating strategic themes into clear, testable user stories with acceptance criteria. Own the long-term roadmap in partnership with the Product Manager.
- Squad Leadership: Serve as Product Owner for Scrum/SAFe squads (≈20 developers). Run backlog refinements, sprint planning, and reviews; make real-time scope decisions to maximize value.
- Systems Integration: Define functional requirements for integrations with Salesforce, Genesys Cloud CX, SAP (ERP/FSM), and IoT data pipelines, ensuring secure, scalable, and compliant architectures.
- Stakeholder Alignment: Act as the voice of the customer and business: collaborate daily with UX, Data, Operations, Engineering, and Support; evangelize the product vision to senior leadership and commercial teams.
- Data-Driven Decisions: Instrument adoption, usage, and revenue dashboards; analyze insights to inform backlog priorities and A/B experiments.
- Release & Change Management: Coordinate with the Service Process Manager and Adoption Lead to transition new features into “Run” operations-training, SOP updates, early-life support KPIs.
Requirements
- 3 – 5 years as Product Owner / Product Manager for B2B SaaS or device-centric platforms
- Knowledge of field-service or asset-management domains (e.g., ITIL, predictive maintenance)
- Proven experience delivering products under Scrum or SAFe, coordinating multiple squads
- Experience with backlog & DevOps tools (Jira, Confluence, Git)
- Strong analytical skills; comfortable defining KPIs, writing product documentation
- Excellent stakeholder management and communication skills in fluent English (written & spoken)
Nice to Have
- Hands-on experience integrating Salesforce (Service / Field Service), Genesys, SAP (ERP, FSM), and IoT data streams through APIs or middleware
- Experience with ServiceNow, AWS/Azure IoT, or real-time telemetry analytics
- Additional European languages
We Offer
- Competitive salary
- Opportunity to work with a global leader in payments acceptance solutions
- Professional development opportunities
- Inclusive and diverse work environment
About the Company
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers, our world-class terminals, solutions, and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
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