Product Support Consultant, Measurement

About the Position

Product Support Consultant, Measurement

Join Google as a Product Support Consultant, Measurement, where you'll drive progress, solve problems, and mentor junior team members in a customer-facing role.

Locations: Gurugram, Haryana, India; Hyderabad, Telangana, India

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a Measurement troubleshooting, implementation, or enforcement role.

Preferred qualifications:

• Experience in online advertising in a customer-facing role using Google Analytics, Google Ads, the Google Ads product suite, YouTube, or other online advertising systems.
• Experience in account/campaign management roles, technical troubleshooting, or customer support, supported by strong communication and stakeholder management skills.
• Experience with SQL databases and scripting languages such as PHP or Python.
• Knowledge and experience using Google Analytics 4, Google Tag Manager, Google Ads, or other online advertising measurement solutions and the media landscape.
• Strong understanding of internet technologies such as JavaScript and HTML.

Responsibilities

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies, and partners.
• Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering, and Business Solutions teams.
• Partner with cross-functional teams across top Measurement emerging trends and opportunity areas. Troubleshoot complex technical product issues.
• Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
• Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams.
• Learn our AI-powered Ads products support Measurement.

Requirements

• Core Skills:

  • Google Analytics
  • Google Ads
  • SQL
  • PHP
  • Python

• Secondary Skills:

  • JavaScript
  • HTML
  • Google Tag Manager
  • Google Ads 4
  • Communication skills

We Offer

• Opportunity to work in a customer-centric, solution-generating team.
• Chance to build trusted relationships with customers and uncover their business needs.
• Ability to translate business needs into powerful solutions to achieve ambitious goals.
• Work in a team that shapes the future of advertising in the AI-era.

About the Company

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.

English proficiency is a requirement for all roles unless stated otherwise in the job posting.