Product Support, Placement Student

About the Position

Product Support, Placement Student

London

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WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

Product Support is a central pillar at Box. We are intelligent, resourceful, clever, and committed-breaking through walls to solve our customers' most complex challenges. We don’t follow rigid scripts; instead, we listen, understand, and act as trusted internal advocates and technical consultants for Box’s full suite of web, desktop, and AI-powered applications across some of the world’s largest enterprises.

As a Product Support Placement Student based at our EMEA HQ in London, you will experience first-hand how a high-growth cloud SaaS enterprise operates. You will get hands-on experience troubleshooting technical issues, partnering with global colleagues across Europe and the US, analyzing customer usage trends, and collaborating directly with Product and Engineering teams to deliver operational efficiencies and "Blow Our Customers' Minds."

Responsibilities

• Act as a user advocate and trusted consultant for Box's full suite of web and desktop applications and enterprise services.
• Troubleshoot and resolve complex technical issues for strategic enterprise customers via email and zoom.
• Perform quantitative and qualitative data segmentation and aggregation to uncover user trends and drive operational efficiencies.
• Partner cross-functionally with Product, Engineering, and Marketing teams to voice customer needs and influence product enhancements.
• Collaborate daily with multidisciplinary support and engineering teammates across EMEA and the United States.
• Lead and assist on technical projects from inception to completion, utilizing both relational and analytical problem-solving skills.
• Champion the Box core value to "Blow Our Customers' Minds" by delivering thoughtful, high-impact customer resolutions.
• Embrace the Box mindset to "Take risks. Fail fast" by testing innovative solutions, learning quickly from setbacks, and refining support workflows.

Requirements

• Education: Computer Science, Engineering, Information Systems, STEM or related and currently enrolled as an undergraduate student on a recognized university placement/sandwich course returning to complete your final year of study in Autumn 2029.
• Work Authorization: Unrestricted right to work in the UK for the full duration of the 12-month placement.
• Technical Curiosity & Problem Solving: Passion for troubleshooting, root-cause analysis, and learning new cloud SaaS technologies and tools.
• Analytical Mindset: Comfortable working with data, performing basic data segmentation and aggregation, and translating insights into actionable solutions.
• Communication & Relationship Building: Strong verbal and written communication skills with the ability to explain technical concepts clearly and build positive working relationships.

We Offer

• Competitive salary of £27,500 per annum
• Comprehensive pension, private medical, and dental coverage
• Robust wellness program with 25 days of paid vacation + your birthday off!
• Subsidized gym membership
• Free daily lunch ordering program, plus a fully stocked kitchen with snacks and drinks
• Modern EMEA HQ office located at the White Collar Factory on Old Street, London
• Placement community network and mentorship throughout your placement year

Application Process

1. Submit CV
2. Video Interview with a member of our Recruitment Team
3. Video Interview with the Hiring Manager
4. Video Presentation Interview

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

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Could you please confirm that you're looking for a placement/sandwich year as part of your university course, starting in July 2027?

Could you also let us know what year of study you're currently in, and whether a placement year is a requirement of your degree?

Why do you think you'll be a good fit for our Product Support placement student?

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UK Box Self Identification Survey

Here at Box our goal is to fully leverage and engage the unique talents/capabilities of diverse teams who feel like they belong. We provide a safe space to contribute your unique skills, ideas, and insights. A welcoming space is provided to learn, try new things, grow your career, test your thinking, and evolve. Our goal is to build diverse teams with broad representation that matches our customers and the world at large. We also want to make sure that you feel welcomed and supported, connected, included, and are treated fairly and with respect. We also ask that you do the same for others.

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