Product Support Specialist I - Casino Audit

About the Position

At Aristocrat, we believe in bringing happiness to life through the power of play, and our mission is supported by our innovative and ambitious team. We are currently seeking a Product Support Specialist I - Casino Audit to join our team in Las Vegas, NV. This role is uniquely positioned to impact our organization by ensuring flawless audit application support and delivering outstanding customer service.

Responsibilities

• Assist Casino Audit teams with OASIS software modules and troubleshooting audit report issues.
• Read and interpret T-SQL queries relevant to OASIS Auditing software.
• Coordinate resources across various groups to resolve OASIS issues effectively.
• Adapt to changing circumstances and strategies, providing valuable contributions.
• Apply Salesforce to log problems and track resolution activities.
• Ensure timely completion of customer requests by verifying daily outstanding issues.
• Advance problems according to established procedures.
• Maintain accurate documentation and customer communication records.
• Achieve OASIS Master Certification within 180 days of hire or transfer.
• Perform other duties as assigned by management.

Requirements

• 1+ years of experience in an audit-related field.
• Strong understanding of casino slot auditing principles and processes.
• Proven customer service orientation and ability to handle difficult situations professionally.
• Preferred experience with T-SQL and database concepts.
• Excellent problem-solving, critical-thinking, and analytical abilities.
• Clear and effective communication skills, both spoken and written.
• Ability to work independently and collaboratively within a team.
• An Associate degree or equivalent experience combined with education is preferred.
• Proficiency in English (reading, writing, speaking, understanding).
• Preferred experience in casino operations.
• This role requires registration with the Nevada Gaming Control Board (NGCB) and may require registration in other gaming jurisdictions where Aristocrat operates.

We Offer

• Competitive salary ranging from $18.28 to $33.94 per hour.
• Comprehensive benefits package including health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
• Opportunity to work in a dynamic, modern environment that values collaboration, excellence, and continuous growth.

About the Company

Aristocrat Leisure Limited (ASX: ALL) is a global entertainment and gaming content creation company powered by technology. Our three reporting segments comprise regulated land-based gaming (Aristocrat Gaming), Social Casino (Product Madness), and regulated online real money gaming (Aristocrat Interactive). We offer a diverse range of products and services, including electronic gaming machines, casino management systems, online real money games, including iLottery, as well as free-to-play mobile games, that serve customers and entertain millions of players worldwide every day.

Join us in Las Vegas, NV, where you will be part of a team united by our company's mission to bring joy to life through the power of play.