Product Support Specialist
Primary stack
Job description
About the Position
Product Support Specialist
Location: Grand Rapids, Michigan
Oktopost is a B2B social media management platform that helps organizations manage their social presence, empower employees through advocacy, and connect social engagement to measurable business results.
We're looking for a technically curious, customer-focused Product Support Specialist to join our team and help customers get the most out of Oktopost.
About the Role
As a Product Support Specialist, you'll be responsible for investigating and resolving customer questions, technical issues, and unexpected application behavior across the Oktopost platform.
You'll work directly with customers to understand their challenges, troubleshoot complex problems, and deliver clear, actionable solutions. You'll also collaborate with our Engineering, Product, Customer Success, and Implementation Engineering teams to resolve issues and improve the customer experience.
This role combines technical problem-solving with customer communication. You don't need to be a software developer, but you should enjoy understanding how software works, investigating problems, and explaining technical concepts to people with different levels of technical expertise.
Responsibilities
- Investigate and resolve customer questions and technical issues
- Work directly with customers to understand their challenges
- Troubleshoot complex problems and deliver clear solutions
- Collaborate with Engineering, Product, Customer Success, and Implementation Engineering teams
Requirements
- Strong customer support skills
- Technical problem-solving abilities
- Excellent communication skills
Nice to Have
- Understanding of software and how it works
- Experience in troubleshooting
- Ability to explain technical concepts to non-technical people
We Offer
- Opportunity to work with a leading B2B social media management platform
- Collaborative and dynamic team environment
- Chance to make a direct impact on customer satisfaction
About the Company
Oktopost is a B2B social media management platform that helps organizations manage their social presence, empower employees through advocacy, and connect social engagement to measurable business results. Our platform brings together social media management, employee advocacy, analytics, and integrations with the broader marketing technology ecosystem.
Apply Now
Can't find the position you're looking for? We're always on the lookout for talented people to join Oktopost, feel free to send your resume to [email protected] or drop us a line.
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Oktopost is THE social media management platform for B2B marketers. World leading companies like Atos, Fujitsu, Nice, Fidelity Information Services, Mitsubishi and Panaya are using Oktopost to enable marketing teams to manage, measure and amplify their social media activities. We are a fast-paced, innovative startup looking to hire Developers in Kiev