Product Training Specialist

About the Position

At IONOS, the leading European provider of cloud infrastructure, cloud services, and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture, and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

We're hiring Product Training Specialists! If you're eager to grow, take on new challenges, and make a bigger impact, this could be the opportunity you've been waiting for.

Responsibilities

• Curriculum & Material Development: Design, update, and maintain comprehensive product training modules, user guides, standard operating procedures (SOPs), and interactive learning materials. Own curriculum evolution and iterate using AI to continuously enhance learning speed, content relevance, and delivery formats.
• Training Facilitation: Conduct engaging AI-centered virtual and classroom training and continuous learning sessions for new hires and internal teams.
• Product Expertise: Partner closely with cross-functional teams to translate complex technical features into accessible, high-impact training content.
• Needs & Performance Analysis: Assess skill gaps through assessments, surveys, and performance metrics to continuously refine training effectiveness and product knowledge retention.

Requirements

• Tenure: At least 6 months in the company.
• No disciplinary action in the last 6 months.
• Not enrolled in PSP (Performance Support Program).
• Recent performance review rating of at least "Consistently Meets Expectations".
• Applicants must not exceed 10% lost hours (validated or unvalidated) over the last 3 months.

We Offer

• Join a leading European provider of cloud infrastructure, cloud services, and hosting services.
• Work in a company characterized by open structures, a friendly working culture, and flat hierarchies.
• Be part of a team that values diversity and welcomes all applications.

About the Company

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age, as well as sexual orientation and identity, physical characteristics, marital status, or any other irrelevant factor subject to applicable law.

IONOS SE

Recruiting Team IONOS

Hindern Hauptbahnhof 3-5

D-76135 Karlsruhe

[email protected]