Production and Operations (Problem Solver)

About the Position

Production and Operations (Problem Solver)

General Information

• Location: Juarez - Juarez, Mexico - 2290 Avenida de la Torres
• Job Family: Manufacturing
• Worker Type: Regular - Permanent
• Pay Rate Type: Salary
• Job ID: R-55115-2026

Introduction

A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

As a Manufacturing Quality Problem Solver Engineer, you will be responsible for identifying, analyzing, and resolving manufacturing and product quality issues within the operations. This role plays a critical part in driving root cause analysis, implementing corrective and preventive actions, and ensuring compliance with customer and industry standards. The position requires strong analytical skills, cross-functional collaboration, and expertise in structured problem-solving methodologies. Must understand the philosophy of HPS (Continuous Improvement). Develop Harman skills and competences in employees.

What You Will Do

• Lead and facilitate root cause analysis (RCA) for production and customer-related issues.
• Apply structured problem-solving methodologies such as:
  • 8D (Eight Disciplines)
  • A3 Thinking
  • DMAIC (Six Sigma)
  • 5 Whys, Ishikawa (Fishbone)
• Investigate internal defects and customer complaints that affect the operation.
• Develop, implement, and validate corrective and preventive actions (CAPA).
• Monitor effectiveness of solutions and ensure permanent resolution.
• Work closely with cross-functional teams (Production, Quality, Maintenance, Supply Chain, Engineering).
• Support continuous improvement initiatives to reduce defects, scrap, and rework.
• Ensure compliance with automotive standards such as:
  • IATF 16949
  • ISO 9001 / 14001
• Prepare and present technical reports and professional documentation (8D reports, others).
• Participate in audits, customer visits, and escalation meetings.
• Analyze data and trends using statistical tools to proactively identify risks.
• Support new product launches by ensuring robust problem prevention strategies.
• Assure KPIs are on track for SQDC.
• Meet the requirements of the Quality Management System.
• Initiate, recommend or provide solutions for SQDC issues through established communication channels.
• Ensure the completion of your daily standard work.
• Responsible for maintaining 5´s in work areas by shift (cleaning routine to 5´s audits).
• Data analysis for Operations: Records, KPI, relevant information. Use of digitalization and databases.
• Guide your team to produce parts respecting all safety instructions, not committing unsafe acts and using your personal protective equipment indicated in your VJI (work instruction).
• Assure that Standard documents for your process is in place and according to Quality Management System (VJI, Spec, PCP, PFMEA).
• Comply with quality program and Production plan, as well their production standards: Units per hour (UPH).
• Execute Layer process audit, 2nd layer. (LPA)
• Support in the training and development for employees – production activities/ processes.
• Assure that SAA and SC requirements are established, implemented and maintained in accordance with ISO 14001 and IATF 16949.

What You Need to Be Successful

• Experience: 3 years of experience with automotive manufacturing environment and problem solving
• Skills:
  • Demonstrable knowledge of structured problem-solving methodologies
  • Proficiency in data analysis tools (Excel, Minitab, or similar).
  • Production background in a high mix environment
  • Core tools (APQP, PFMEA, SPC, PCP)
• Education: Bachelor’s degree
• Language: English 50% +
• Soft Skills:
  • Collaboration
  • Leadership
  • Judgement
  • Teamwork
  • Results oriented

Bonus Points if You Have

• Knowledge of acoustic industry
• Six Sigma Certification (Green Belt or Black Belt)
• Experience working with digitalization and CI tools
• Train for trainers
• Time management
• Conflict management
• Effective communication
• Decision making
• Change management

What Makes You Eligible

• Production background in a high mix environment
• Due to the nature of local infrastructure, you understand flexibility in working hours is required: movements between plants and shifts.

We Offer

• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

About HARMAN

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: [email protected].

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at [email protected]. Requests will be considered on a case-by-case basis in accordance with applicable law.