Production Coordinator - Energy Minerals

About the Position

We are seeking a Production Coordinator for our Energy Minerals division. This role involves managing lab technicians, ensuring client satisfaction, and coordinating projects in a fast-paced environment.

Responsibilities

• Communicate with internal and external clients (e.g., clarifying client's instructions and requirements, estimated turnaround time and notifications of missed turnaround dates, providing status reports, providing quotations, client information to laboratory, relaying information regarding methods, detection limits, scheme codes, etc.)
• Organizes and directs Lab Technicians and Prep Technicians.
• Assist Management or Sales staff with external customer service and support.
• Accountable for the top line of sales through customer retention and additional sales from current and new clients.
• Respond to customer concerns and complaints and initiate corrective or preventative actions.
• Is familiar with the location of all Quality System information and standard operating procedures.
• Responsible for ensuring that Minerals Laboratory is responding to and meeting the requirements of their clients as per management objectives and assisting management with quotations and client correspondence.
• Covers for other members of this team in their absence.
• Assists in creating a team approach and spirit whenever practical, using available technical resources of knowledge and experience.
• Responsible for the selection of methodology to meet client or regulatory requirements with direction from technical personnel if required and provides this information to the Operations Manager to ensure selection is carried out in the laboratory.
• Promotes the capabilities, facilities, personnel, and experience of SGS Canada.
• May be assigned and coordinate special or ad hoc projects as needed.

Requirements

• A post-secondary education (degree and/or diploma) in a Science-related program is a strong asset.
• Minimum of one year's experience in a minerals laboratory environment.
• Strong leadership skills and experience in the supervising of small technical teams, ideally including the supervising of people in a minerals-related laboratory.
• Knowledge of good laboratory practices and good management practices.
• Candidates must be proficient in using various types of computer software (Word, Excel, PowerPoint & Outlook).
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Candidates must demonstrate excellent verbal and written communication skills including grammar and composition.
• Proven time management skills and a strong attention to detail.
• Works well under pressure.
• Extended hours and shift work may be required from time to time.
• Some working knowledge of the mining and minerals industry required.

We Offer

• Competitive salary: CAD 25 - CAD 30 per hour.
• 80% coverage Health, Dental, and Vision.
• Enhanced Paid time off benefits.
• RRSP Program Eligibility.

About the Company

We are SGS – the world's leading testing, inspection, and certification company. We are recognized as the global benchmark for sustainability, quality, and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world.

Job Location

• Location: Canada

Note: Candidates applying for Canadian job openings should be authorized to work in Canada.

SGS is an Equal Opportunity Employer, and as such, we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, and Indigenous status, or any other characteristics protected by law.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.