Production Specialist

About the Position

Production Specialist

Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) - your choice based on location.

About Us

Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI. We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with marketing, sales, and HRIS tech stacks and is powered by our world-class team across New York, London, and Lisbon. We’re growing, and we’re currently looking for a Production Specialist to join us.

About the Role

As a Production Specialist at Reachdesk, you will work directly with our Swag Sourcing team to coordinate the sourcing, ordering, and delivering of personalized Swag to some of the largest businesses across the globe. You will be responsible for making sure Swag matches client expectations through getting proofs and approvals and you will be responsible for working with our manufacturers to ensure these items arrive on time. The ideal candidate is a well-organized coordinator who enjoys working independently and as part of a team. You thrive in a fast-paced environment, are solutions-oriented, and have a passion for startups and growing a business in a new market.

Responsibilities

• Work directly with our Project Lead on the end-to-end process of sourcing swag, from generating personalized products to delivering these goods directly to Reachdesk’s 1000's of global clients.
• Support the build and presentation of client proposals alongside the Project Lead.
• Provide regular customer updates on the order process to build trust and drive repeat orders.
• Coordinate orders across multiple vendors, crosschecking against POs to ensure pricing, shipping, and decoration information is correct.
• Collaborate with suppliers to create proofs, ensuring these receive client approval.
• Obtain and confirm shipping dates from suppliers.
• Fulfill product delivery by building shipping notices, scheduling delivery dates, and coordinating with our suppliers.
• Liaise with couriers to ensure timely delivery and providing customs paperwork.
• Assign tracking numbers and share key information with clients; confirm delivery and check-in to our warehouses or directly to the client.
• Manage order details and billing throughout production to ensure order accuracy.
• Problem solve directly with the Project Lead in order to meet key SLAs.
• Assist with gathering Fedex bills post delivery completion.

Requirements

• 2 years or more in the branded merchandise industry.
• Expertise using CommonSKU, Hoops, MPower Promo, or other promotional product software.
• Proficiency in Adobe Illustrator, Affinity Designer, or other vector artwork software.
• Experience with Salesforce, Hubspot, or other sales CRM platforms.
• Background in creating personalized or printed hard goods and apparel.
• A strong understanding of design principles and ability to communicate these to clients.
• A natural ability to prioritize multiple streams of work across both internal and external stakeholders.
• Excellent verbal & written communication skills.
• Comfort in a client-facing role presenting your ideas, driving projects to completion, and reviewing outcomes.

We Offer

• Competitive salary with generous stock options
• 401(k) with employer match
• Medical, dental & vision insurance, including mental health support and fast access to care
• Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
• A genuinely collaborative culture with innovative, fun, and ambitious people

Compensation

$69,000 - $91,000 USD

Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds.

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www.reachdesk.com/candidate-privacy-policy