Production Support Engineer

About the Position

Our client, a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America, is looking for a Production Support Engineer. The role is based in Kuala Lumpur, Malaysia, and is part of the Technology and Operations function, which includes teams specializing in business partnership, technology, operations, risk governance, and planning support and services.

The Data and Finance Application Support team, within the Business Technology Services function, supports the Bank's suite of Finance and Data warehouse Application systems. The team ensures the production stability of Data and Finance applications and works towards ongoing improvements in system availability, supportability, and service levels.

Responsibilities

• Provide application support to various business users, attending to queries and requests promptly.
• Work on timely resolution for reported incidents to meet service level targets.
• Perform root cause analysis to identify permanent solutions and minimize the impact of incidents.
• Ensure all incidents and problems are proactively managed, prioritizing issues, and escalating as necessary.
• Collaborate with the development team to identify resolutions and transition releases into the production environment.
• Adopt standard Incident and Problem Management workflows and processes.
• Participate in DR/BCM activities and infrastructure-related upgrades.
• Responsible for capacity management, monitoring and analyzing current performance and capacity data, and forecasting future capacity requirements.

Requirements

• Must have:

  • Min 5+ years of experience in application development and support environment in Banking Finance.
  • Working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets.
  • Technical skills: Oracle / MS SQL, Unix/Linux, Control-M, Shell scripting, SAP GL, Ray, BASEL, Moody’s Risk Authority knowledge.
  • Knowledge of Finance, Risk, Accounting, ITIL, or similar frameworks will be advantageous.

• Nice to have:

  • Experience working in an ITIL-driven environment, with proven incident and problem management.
  • Wolters Kluwer’s OneSumX, Hyperion.
  • Understanding of front to back operations, finance, risk, and accounting.

We Offer

• Competitive salary and benefits.
• Opportunity to work in a dynamic and innovative environment.
• Professional growth and development opportunities.

About the Company

Our client is a leading bank in Asia with a rich history of over 80 years in the banking industry. The bank is expanding its footprint in Malaysia and is committed to harnessing the power of technology to support its physical and digital banking services and operations.

Apply Now

Interested candidates are encouraged to apply for this exciting opportunity to join a leading bank in Asia and contribute to its technology transformation journey.