Professional Services Consultant (German speaker)

About the Position

Professional Services Consultant (German speaker)

We are seeking a dedicated and enthusiastic Professional Services Consultant (German speaker) to join our Services organization. You will act as a customer-facing representative of Nexthink, delivering advisory and technical services for our products. Your role will ensure that customer expectations are met or exceeded in terms of technical execution and business impact.

Responsibilities

Consultative Engagement & Use Case Leadership

• Lead recurring customer sessions to identify, prioritize, and design outcome-driven use cases aligned to business and operational objectives.
• Drive consultative conversations to define business issues and remediation possibilities achievable with Nexthink products and services.
• Translate business requirements into structured solution designs that consider process alignment, stakeholder engagement, and operational impact.
• Guide customers in embedding Nexthink into service management and cross-functional operational workflows.
• Empower customers to fully adopt Nexthink solutions while maintaining trusted advisor status.
• Support customers in progressing toward defined milestones and measurable outcomes.

Technical Implementation & Solution Execution

• Implement, configure, and operate Nexthink products ensuring alignment with best practices and approved solution designs.
• Develop dashboards, investigations, alerts, campaigns, and automation workflows.
• Support integrations with customer systems using scripting and API-based approaches where required.
• Analyze endpoint and operational data to generate actionable insights and optimize use case effectiveness.
• Troubleshoot technical challenges using structured problem-solving techniques.
• Maintain accurate documentation of configurations, solution designs, and engagement activities.

Leadership, Collaboration & Professional Excellence

• Lead technical engagements and collaborate effectively with colleagues, taking direction as needed.
• Continuously enhance skills and resolve issues using structured problem-solving tools and techniques.
• Effectively acquire, present, and clarify information using strong communication skills across various platforms.
• Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing service delivery issues.
• Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets.

Requirements

Required Qualifications

• 3–5 years of consulting or advisory experience, preferably in a customer-facing services role in the technology industry, B2B, SaaS, or similar.
• Strong ability to gather and translate business issues into structured technical solutions.
• Ability to drive consultative conversations defining business challenges and remediation possibilities.
• Exceptional analytical skills with the ability to interpret and visualize data to generate actionable insights.
• Excellent knowledge of Microsoft Windows clients and applications.
• Ability to quickly learn new technologies in an unsupervised environment.
• Excellent communication, teamwork, and time management skills.

Desired Skills

• Working knowledge of Nexthink and its products.
• ITIL v4 knowledge.
• Experience in scripting and integration concepts (Python, JSON, PowerShell, REST API, LDAP, SSO, BASH).
• Experience in data analytics and visualization tools (SQL, Power BI, Tableau, etc.).
• MacOS familiarity.
• Previous enterprise operations experience a plus (IT infrastructure, capacity planning, end-user hardware/software engineering).
• A professional level of German language could be a big advantage.

We Offer

• 💼 Permanent Contract and a competitive compensation package.
• 📍 Amazing location in Cannon Street, not far from St. Paul's Cathedral.
• 🏡 Hybrid work model balancing office and remote work, fostering effective onboarding and team connections for new hires.
• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.
• 🩺 Fully covered private health insurance for you and your family, life insurance plans, and Medicash Solo Level 2, ensuring comprehensive protection.
• 💰 Pension contribution of 12% (6 % from the employee and 6% from the employer).
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🍼 16 weeks of fully paid leave for primary caregivers, 6 weeks for secondary caregivers, and Kiddivouchers to ease childcare expenses.
• 🚆 50% reimbursement on public transportation fees, up to a maximum of 1,250£ gross/year.
• 🤸 Reimbursement of up to £40 for gym and fitness memberships monthly.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

About the Company

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose, and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: