Professional Services Consultant

About the Position

We are looking for a Professional Services Consultant to join our team and play a key role in supporting our growth in Japan and ensuring successful product delivery for our customers.

Responsibilities

• Maintain sufficient technical capability and current best practice knowledge to implement and operate all of Nexthink’s products at an advanced level of competency during a project implementation.
• Install and configure Nexthink in line with the agreed solution design and prepare all relevant technical project deliverables.
• Implement all technical aspects of service delivery to the required standard of quality.
• Educate and empower Nexthink customers to take full advantage of the solution so that it is fully adopted.
• Understand customer requirements to advise and implement a relevant Nexthink solution in line with industry best practices.
• Be committed to customer satisfaction and referenceability.
• Work collaboratively with internal teams (sales, pre-sales, support, product management) and Nexthink partners.
• Seek to continuously improve relevant technical knowledge and skills.
• Contribute to our community forums by posting and publishing articles.

Requirements

• Minimum of 5 years of experience in a software consulting role.
• Good troubleshooting skills and technical knowledge of IT operations and ITIL.
• Exposure to Digital Transformation projects, preferably End-User related.
• Excellent knowledge of Microsoft Windows clients and applications, MacOS is a plus.
• Desired experience with Cloud deployments (e.g. Architecture, Security (SSO), API’s).
• General awareness of the current industry standards and regulations (e.g. ISO27k, PCI-DSS, GDPR, NIST).
• Ability to quickly learn new technologies in an unsupervised environment.
• Excellent communication, customer-facing, and teamwork skills.
• Enthusiasm for working in an international, collaborative, and fast-paced environment and learning new technologies.
• Professional fluency in Japanese and English to support customer engagements.

We Offer

• 💼 Permanent Contract and a competitive compensation package.
• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• 🩺 Top-up medical insurance, plus Life & Accident insurance.
• 🏖️ Flexible Hours and very good vacation plan, plus 3 company-paid volunteer days.
• 🚞 Commuting allowance.
• 🍼 16 weeks of fully paid leave for primary caregivers and 6 weeks of fully paid leave for secondary caregivers.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

About the Company

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose, and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland, and Boston, Massachusetts, Nexthink has 9 offices worldwide.