About the Position

Professional Services Engineer

Remote - USA East Coast

About the Company

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security
BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
DUNS 100 Best Tech Companies to Work for
Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards
2024 Inc. 5000 list for the 4th consecutive year!
Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Responsibilities

As a Services Delivery Engineer, you'll be the technical backbone of our customer success:

Partner directly with client stakeholders to understand technical requirements and align them to business objectives
Plan and lead implementation engagements - deploying solution components and configuring the product to meet each client's specific environment
Collaborate across internal teams and client organizations to ensure smooth rollout and successful integration of BigID solutions
Deliver technical training tailored to the audience, from hands-on admins to executive stakeholders
Identify root causes of deployment issues and drive them to resolution
Work closely with Engineering and Product Management to document field issues, enhancement requests, and opportunities to improve the implementation process

Requirements

3+ years in a customer-facing technical role, ideally in product implementation or hands-on deployment within enterprise environments
Solid troubleshooting and operational knowledge across some combination of: Compute, Storage, Networking, Databases, DevOps, Big Data/Analytics, Security, and Application Development
Proven experience across the full solution lifecycle: problem identification, system architecture, hardware/software specification and design, implementation, testing, client training, and deployment
A proactive mindset - you look around corners for both internal and customer challenges before they become blockers
Hands-on experience with Docker and Kubernetes deployments
Working knowledge of one or more databases: MongoDB, Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, or IBM DB2
Experience with a major cloud platform: AWS, Azure, or Google Cloud Platform
Experience working with REST APIs
Programming or scripting proficiency in Java or Python

Nice to Have

Familiarity with Hadoop (Hive/Spark)
Familiarity with Data Governance, Data Privacy, and/or Data Security Posture Management tools
Prior SaaS implementation experience

We Offer

Competitive salary range of $90,000 - $110,000 annually
Variable/Bonus Compensation & Equity Incentives aligned with individual and company performance
Work from home with a global remote-first community
Global Culture Corner
Flexible PTO and Quarterly Volunteer Days
Equity Participation
100% employer-covered medical, dental, and vision options
Additional insurance benefits like pet insurance and legal assistance
Learning & Development Opportunities
Fidelity Employer Sponsored 401K
Paid Parental Leave

Our Values

We look for people who embody our values - Care, Do, Try & Shine.

Care - We care about our customers and each other
Do - We do what it takes to make a positive impact
Try - We try our best and we don’t give up
Shine - We shine and make it our mission to always stand out

BigDiversity

We’re committed to creating a culture of inclusion, diversity, and equality – across race, gender, sexuality, disability, and neurodiversity – where innovation and growth thrive, every voice is heard, and everybody belongs.

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Professional Services Engineer

Job description