Program Manager

About the Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role leads programs that enhance the sales process and improve the customer experience through ongoing management activities. It involves collaborating with sales operations and enablement teams to support programs after launch and throughout their lifecycle. The role requires reporting program outcomes and metrics to leadership to inform decision-making. Success is measured by the ability to identify issues, communicate impacts, and develop effective management plans. The work directly influences organizational sales effectiveness and customer satisfaction by ensuring program goals are met and sustained.

This is a hybrid role (3 days/week in the office) and will be based in Overland Park, KS.

Responsibilities

• Provide strategic direction for sales programs to achieve lifecycle management objectives and improve program outcomes
• Lead planning efforts to support various workstreams and key business areas, ensuring alignment with program goals
• Conduct operational assessments to identify risks and gaps, proposing solutions to partners and leadership
• Measure results and communicate progress and insights to leaders
• Also responsible for other duties/projects as assigned by business management as needed

Requirements

• Education and Work Experience:

  • High School Diploma/GED (Required)
  • 4-7 years - Experience in organizational programs, project management or related area.
  • 2-4 years - Supervisory or program management experience, including cross-functional management.
  • Less than 2 years - Wireless Telecom experience a plus.

• Knowledge, Skills and Abilities:

  • Change Management (Required)
  • Project Management (Required)
  • Cross Functional Relationships (Required)
  • Program Management (Required)
  • Communication (Required)

• Licenses and Certifications:

  • Project Management Professional (PMP) (Preferred)

• At least 18 years of age

• Legally authorized to work in the United States

We Offer

• Base Pay Range: $83,100 - $149,900
• Corporate Bonus Target: 15%
• Benefits:
  • Medical, dental and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

About the Company

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

T-Mobile maintains a drug-free workplace.

Applications will be accepted while the position remains posted. Internally posted positions will remain open for a minimum of 7 consecutive calendar days. External postings may be removed at any time based on business needs, candidate volume, or other operational considerations.

T-Mobile's job applications include an agreement providing that applicants and T-Mobile will arbitrate certain claims. A link to download and review the full Arbitration Agreement will be available before submission. Submitting an application indicates acceptance of the Arbitration Agreement, so applicants are encouraged to read it carefully.