Program Manager (German Speaking)

About the Position

We are seeking an experienced Program Manager (German Speaking) for a 6-month engagement in a leading global insurtech business. N-iX is a global software development service company that helps businesses create next-generation software products. Our client provides comprehensive operational support and expert services to the world’s leading insurers, brokers, fleet managers, and automotive manufacturers.

Responsibilities

Programme Governance

• Build and maintain an integrated end-to-end plan across all workstreams
• Define and track milestones, deliverables, owners, and dependencies
• Track plan vs. actual; run a weekly RAG status and decision cadence
• Own the overall status as the single source of truth

Rollout and Scale-up

• Ensure readiness for OEM/insurer rollouts (incl. regional readiness, E2E process/SOP)
• Define and monitor go/no-go criteria
• Synchronise repair-shop onboarding, training (incl. train-the-trainer), product releases, and insurer integrations
• Steer rollout, hypercare, and handover to business-as-usual

Dependency and Critical-Path Management

• Separate must-haves for the next rollout from items that can follow later
• Identify technical deliverables that block volume
• Make dependencies between OEM, insurer, gateway, operations, and network visible
• Surface resource and prioritisation conflicts that put dates at risk

Product and Process Stabilisation

• Create transparency on incidents, defects, and workarounds (age, resolution time, root causes, owners)
• Drive root-cause resolution of recurring issues
• Prevent permanent manual workarounds from replacing technical fixes
• Track reduction of lead time and touchpoints

KPI and Performance Management

• Build or consolidate a KPI framework: volume actual vs. forecast, open cases, process deviations, manual touchpoints
• Measure lead times across process checkpoints: coverage confirmation, repair-estimate approval, estimate resubmission, invoice approval, payment confirmation
• Manage incidents/defects by count, age, and resolution time
• Track repair-shop activation and usage and technical/operational readiness

Resource and Prioritisation Management

• Spot bottlenecks early and make their impact transparent
• Steer prioritisation within the programme
• Make prioritisation needs versus other initiatives visible, based on facts
• Escalate decisions in time

Stakeholder and Management Engagement

• Central coordinator between business, operations, product, gateway/IT, network development, OEMs, insurers, and management
• Management reporting: status, changes since last report (with history), risks, dependencies, decisions, escalations

Requirements

Must-Have

• Very strong end-to-end programme management
• Experience in complex, cross-functional transformation/IT programmes
• Technical understanding to challenge dependencies and deliverables
• Rigorous task, risk, dependency, and decision management
• Track record in rollout and scale-up programmes
• Stakeholder management up to executive level
• Strong analytical skills, KPI-driven
• Able to translate between business, operations, and IT
• Strong delivery focus and consistent follow-up
• Upper intermediate English and German speaking language

Nice-to-Have

• Automotive/OEM
• Insurance and claims processes
• Repair-shop or network processes
• Digital process platforms, system integrations/interfaces
• Incident/defect/backlog management
• Change, training, and rollout experience

We Offer

• Flexible working format - remote, office-based, or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

not applicable for freelancers

About the Company

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries.