About the Position

Program Manager, Global Partnerships and Channels

This role sits inside the Office of GPC and is the production engine behind how Global Partnerships & Channels tells its story. The Program Manager, Partner Narrative turns leadership intent into finished executive artifacts: briefing packs, partner narratives, board-ready slides, and governance one-pagers that hold up in front of the most senior audiences at ServiceNow and at our partners. This is a craft role for someone early in their career who writes exceptionally well, builds beautiful decks, and wants to learn the partner ecosystem from the center of it.

Responsibilities

The Opportunity

Support drafting briefing packs and pre-reads for CEO, SVP, and Board-level partner engagements, Executive Briefings, and C-suite meetings - to standard on templates.
Build talking points, internal communications, and institutional narrative for GPC leadership
Turn dense inputs - pipeline data, deal structures, partner scorecards - into short, decision-ready narrative

Presentation & Narrative Craft

Own deck development: structure the argument, build it, apply ServiceNow brand standards, and land the visual
Help maintain the reusable asset library - partner blueprints, scorecards, org charts, enablement guides, and the GPC operating model walking deck - so nothing is rebuilt from scratch each quarter
Maintain GPC quality and consistency standards across everything that carries the GPC name.

Rhythm of Business

Help run the operating cadence for the Office of GPC: agendas, prep, follow-ups, and the discipline of closing actions
Coordinate Tiger Teams and cross-functional workstreams across Sales, Marketing, Partner Operations, Finance, and Legal without formal authority over any of them
Support GPC Leadership Team forums, QBRs, offsites, and executive engagements under prioritization set by the Executive Office

Reporting & Partner Intelligence

Produce and increasingly automate recurring outputs: the partner lookbook, partner intelligence pulls, and dashboard maintenance against the single GPC scorecard
Build the support analysis that shows leaders where the ecosystem is working and where it is not

Requirements

What You Bring

Experience

2–3 years; executive communications, business operations, strategy, consulting, corporate communications, or partner/alliance marketing preferred. Or recent MBA graduate.
Demonstrated experience building executive-grade presentations for senior audiences
Exposure to a global, matrixed organization

Capabilities

AI Fluency: AI-led mindset using AI tooling to raise the quality and volume of your own output, not just to summarize
Concise communication adaptable to complex stakeholders
Strong presentation building
Flexible workstyle with strong adaptability for changing priorities and deadlines. Reprioritize without need to be re-briefed.
Advanced proficiency in PowerPoint, Word, Excel, Teams, and Microsoft 365 Copilot
Discretion by default: this seat sees confidential partner, commercial, and organizational material

Attributes

Collaborative by instinct and is able to build relationships at all levels. Ability to read the room, even in senior audiences.
Ownership mindset: takes accountability for the outcome, not just the task
Real appetite to learn the partner ecosystem and how ServiceNow grows through it
Composed under volume - precise and professional regardless of urgency
Craft pride: cares about how the work looks, reads, and lands

Nice to Have

Exposure to partner, channel, or alliance environments (GSIs, consultancies, service providers, hyperscalers)
Comfort reading commercial constructs: pipeline, NNACV, sourced versus sell-through, attribution
Experience building with AI: agents, prompt workflows, or automating your own deliverables
Brand and design sensibility beyond template compliance

We Offer

Base pay of $123,900 - $216,800, plus equity (when applicable), variable/incentive compensation and benefits.
Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Flexible work personas (flexible, remote, or required in office) based on the nature of the work and assigned work location.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Program Manager, Global Partnerships and Channels

Job description