Program Manager Japan

About the Position

We are looking for a Program Manager Japan to join our team at RELEX Solutions, a global, AI-driven supply chain planning company. In this role, you will guide a portfolio of complex implementation projects in the Japan market, ensuring value delivery for both customers and the company.

About RELEX

RELEX Solutions is a global, AI-driven supply chain planning company with Nordic roots, providing retail optimization software. Trusted by leading brands including NTUC FairPrice, Estée Lauder, DFS, and Coles Supermarkets and Liquor, we are a collaborative, people-first company committed to an inclusive environment for all employees.

Responsibilities

Project Ownership & Delivery

• Steer project management activities and ensure a professional approach across ongoing projects in different functional areas
• Actively support and mentor others in project management skill areas
• Plan and execute change confidently, even in complex, multi-stakeholder projects
• Apply expert understanding of project management methodologies (agile, waterfall)

Financial Accountability

• Own the financial performance of complex projects and programs, and turn results to agreed targets
• Apply expert understanding of internal financial processes linked to Project Delivery, promoting compliance with internal processes and deadlines
• Present and negotiate on a project’s financials with customer C-level stakeholders
• Be accountable for financials on selected projects and programs
• Work with the regional leadership team to analyze key themes across projects and drive improvement opportunities through to resolution

Sales & Commercial Support

• Support the closure of sales cases through commercial discussions on professional services
• Meet with senior customer stakeholders to build their confidence in the RELEX delivery lead and delivery team
• Review the content of Statements of Work to ensure an appropriate plan, assumptions, scope, and customer obligations

Product, Industry & Best-Practice Expertise

• Apply expert understanding of RELEX Software, customer use cases, and implementation approaches across different functional areas
• Use industry experience and customer advocacy to influence the RELEX product strategy and roadmap
• Manage complex discussions with customer decision makers on the role of best practices vs. customizations, and act as a thought leader on global best practice
• Share suggestions on wider best-practice topics and work with central teams to drive improvements
• Bring expert-level industry knowledge across the Japan market in retail, wholesale, or CPG, including Supply Chain, Merchandise and Category Management, or Store Operations, and mentor others in this knowledge
• Understand customer processes and the value drivers behind them

Business Value & Customer Advocacy

• Apply expert-level understanding of KPI practices and communicate business value clearly to customer C-level
• Identify opportunities for marketing and the wider organization to publicize implementation successes
• Support the CSM in driving upsell and cross-sell discussions during the project phase
• Build senior RELEX relationships that help influence development roadmaps for key accounts
• Facilitate senior and executive discussions between the customer and RELEX equivalents

Communication & Relationship Building

• Communicate and influence effectively at customer C-level
• Manage conflict and escalations expertly, creating efficient action and mitigation plans
• Act as an internal thought leader within the PM practice, with the ability to influence globally
• Build relationships with senior management and executives at Tier 1 and Super Tier 1 customers to influence decision making and build confidence in RELEX
• Demonstrate empathy with senior stakeholders and act as a trusted advisor in their decision-making - even beyond core RELEX capabilities, such as how best to set up operations to maximize implementation value

Coaching & Mentoring

• Use broad industry and managerial experience to build and deliver coaching and mentoring plans for RELEX delivery teams
• Work closely with Team Leads to understand RELEX consultants’ development goals and support them through the project lifecycle
• Help shape the regional training and upskilling program for consultants, drawing on industry experience

Requirements

• Project Management
• Financial Accountability
• Sales & Commercial Support
• Product, Industry & Best-Practice Expertise
• Business Value & Customer Advocacy
• Communication & Relationship Building
• Coaching & Mentoring

We Offer

• Be part of a global community of different cultures, voices, and experiences
• An authentic and safe environment to celebrate uniqueness and connect through shared values
• Opportunities to shape the future and influence development roadmaps for key accounts

Apply Today

If you feel this is the opportunity you don’t want to miss, you can apply by sending your cover letter and resume through the application form as soon as possible. If you have questions, feel free to reach out to Mala Ramayaa, [email protected] from our Talent Acquisition team. Please note that we cannot process any applications through email.

Apply today and be part of the future. Be RELEX!