Program Manager - Supply Chain

About the Position

We are seeking a Program Manager - Supply Chain to lead large-scale retail supply chain transformation programs, focusing on AI-driven initiatives and technology implementations. This role is responsible for strategically leading multi-phase programs aimed at transforming the retail supply chain. The Program Manager will drive measurable improvements in inventory accuracy, replenishment cycles, logistics, and operational costs.

Responsibilities

• Strategically lead the successful delivery of large-scale, multi-phase programs focused on retail supply chain transformation, ensuring alignment with organizational goals and priorities.
• Deliver measurable outcomes, such as improved inventory accuracy, faster replenishment cycles, streamlined logistics, and reduced operational costs.
• Manage concurrent programs spanning AI-driven initiatives, supply chain technology implementations, and operational optimizations at the enterprise level.
• Leverage change management practices to ensure a seamless rollout of new tools and processes across retail channels, including stores, e-commerce, and distribution centers.
• Apply real-world expertise in AI solution delivery, implementing tools such as machine learning for demand forecasting, intelligent inventory optimization, and automated replenishment.
• Partner with data science, engineering, and retail operations teams to design and operationalize AI solutions that improve supply chain visibility and decision-making.
• Deliver AI-driven analytics to enable actionable insights into retail supply chain trends, enabling enhanced agility and responsiveness.
• Lead the planning, execution, and successful implementation of retail-specific supply chain technologies, including inventory management systems, warehouse management systems (WMS), order management systems (OMS), and transportation/logistics platforms.
• Oversee key system integrations, including connecting upstream suppliers and distribution centers to downstream retail store locations and e-commerce channels.
• Drive innovative technology programs for omnichannel fulfillment, including technologies to improve micro-fulfillment, same-day delivery, and last-mile logistics.
• Manage the end-to-end delivery lifecycle for retail supply chain system upgrades and new implementations, ensuring minimal disruption to operations.
• Lead cross-functional teams, connecting technology partners, retail planners, logistics managers, and business stakeholders to ensure program success.
• Build strong partnerships with key leadership across procurement, distribution, store operations, merchandising, and customer experience teams.
• Act as a visible leader and coach to guide teams through change management, ensuring new solutions and processes align with business goals and deliver exceptional results.
• Define and implement industry-standard frameworks for program delivery, with a strong emphasis on Agile and Lean methodologies.
• Develop and track KPIs to regularly measure and improve supply chain performance in terms of cost, speed, and customer satisfaction.
• Proactively identify risks and roadblocks, implementing strategies to minimize delays or disruptions.
• Stay ahead of industry trends in AI, retail technology, and supply chain innovation to ensure solutions remain competitive and adaptable to evolving market demands.
• Drive technology roadmaps for next-generation retail supply chain technologies, focusing on scalability, efficiency, and the customer experience.

Requirements

• 5-7 years of experience managing large-scale, multi-phase supply chain transformation programs.
• Expertise in AI solution delivery, including machine learning for demand forecasting, intelligent inventory optimization, and automated replenishment.
• Background in retail-specific supply chain technologies, including inventory management systems, warehouse management systems, and order management systems.
• Familiarity with transportation and logistics platforms and omnichannel fulfillment technologies, including micro-fulfillment, same-day delivery, and last-mile logistics solutions.
• Knowledge of system integration practices connecting upstream suppliers and distribution centers to downstream retail store locations and e-commerce channels.
• Proficiency in Agile and Lean methodologies for program delivery.
• Skills in change management practices to guide teams through the rollout of new tools and processes.
• Understanding of KPI development and tracking to measure supply chain performance in terms of cost, speed, and customer satisfaction.
• Capability to lead cross-functional teams, including technology partners, retail planners, logistics managers, and business stakeholders.
• Competency in building partnerships with leadership across procurement, distribution, store operations, merchandising, and customer experience teams.

We Offer

• Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
• Life and AD&D Insurance (Company Paid)
• Employee Assistance Program (Company Paid)
• Telehealth (Company Paid)
• Short-term Disability (Company Paid)
• Long-Term Disability
• Paid Time Off (including vacation and sick days)
• Registered Retirement Savings Plan (RRSP) with Company match
• Maternity/Parental/Adoption Leave Top-up
• Employee Stock Purchase Program
• Critical Illness Insurance
• Employee Discounts
• Unlimited access to LinkedIn learning solutions

About the Company

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