Program Manager - Warsaw

About the Position

Program Manager - Warsaw

Warsaw, Warmińsko-Mazurskie, Poland

The Program Manager will be responsible for the operational success of TransPerfect ensuring seamless team collaboration and development, program delivery, strategic customer service, quality control, and evaluation.

Responsibilities

• Own the service delivery for the program, across geographically dispersed client and TransPerfect teams
• Enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements as necessary; set standards for accountability and measurements of success
• Engage with the client and internal teams to design and implement new initiatives to further develop process improvement, quality procedures, and efficient workflow models
• Be the pivotal point of contact for the client with responsibility for communication, setting achievable service and delivery expectations, and ensuring these are fulfilled and satisfaction levels consistently maintained
• Ensure the client has knowledge of the defined process and best industry practices to develop trust in program services and solutions delivery
• Collaborate with internal teams to establish, strengthen, and expand client relationships and support the development of new business opportunities and overall profitable revenue growth
• Identify gaps and trends to support the Client Service team to maximize revenue potential through expansion and/or diversification of services and solutions
• Partner with Production team to dissect and shape new offerings and support client-facing teams to build value proposition around these proposed offerings
• Build and strengthen the relationships between the diverse teams working on the account
• Drive strategic planning and strategy implementation to aid and report on improved customer satisfaction, consistent quality delivery, process efficiency, and increased profitability
• Complete any other tasks as assigned by a manager/supervisor

Requirements

• Excellent written and verbal communication skills in native language as well as in English
• Independent, self-motivated, results-oriented, and dynamic
• Exceptional problem solving/critical thinking skills
• Ability to work effectively under pressure to meet tight deadlines and challenging goals
• Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement program evaluation systems
• Energized in matrix organizations where excellence is achieved through relationships rather than formal reporting structures
• Thorough understanding of project management
• Advanced use of Microsoft Office applications
• Attention to detail
• Minimum 5 years of experience in program/account management
• Minimum Bachelor’s degree or equivalent
• Experience working with a high-performance, collaborative, constructive peer group
• Leadership experience in managing teams

Nice to Have

• Prior translation industry experience
• Six Sigma certification or experience
• PMP or Prince 2 certification or experience

We Offer

• Competitive salary
• Opportunity to work in a dynamic and growing company
• Professional development opportunities

About the Company

TransPerfect is a global leader in language and technology solutions, providing services in over 200 languages to clients in various industries.