Project & Customer Support Coordinator

About the Position

Project & Customer Support Coordinator – BNN 2.0

Your role

BNN 2.0 is an important project involving the migration of Belgian notary offices to a new, more secure network environment.

As Project & Customer Support Coordinator, you will help notary offices move through the different steps of this transition. Your role is not technically complex, but it is key to the success of the project: you make sure offices understand what they need to do, take the necessary actions and progress through the process.

You will be in regular contact with notaries, their employees and IT contacts. Some will have practical or technical questions, others will need additional explanation or simply a proactive reminder before taking the next step.

You will therefore combine customer contact, proactive follow-up and administrative coordination.

Responsibilities

• Proactively contact notary offices by phone and email and guide them through the different steps of the BNN 2.0 process.
• Explain clearly what is expected from them and help them understand the next steps.
• Answer practical questions and ensure more technical questions are followed up with the appropriate people.
• Encourage offices to register and place their orders on time.
• Follow each office throughout the process: registration, quotation, outstanding information, order and installation.
• Proactively follow up when a quotation needs to be returned, information is missing or a case is not progressing.
• Keep a clear overview of all ongoing cases and their status in Excel.
• Identify which offices require action and take the initiative to contact them, without waiting for the project manager to tell you what to do.
• Coordinate with the BNN 2.0 project team and the external partners involved in the rollout.
• Flag recurring questions, issues and blockers to the project team.

Requirements

• Languages

  • Dutch: Full professional proficiency
  • French: Full professional proficiency
  • English: Professional working proficiency

• Skills

  • Customer Service: Intermediate
  • Office 365: Intermediate
  • Communication: Intermediate
  • Project Monitoring: Intermediate
  • Project administration: Intermediate
  • Excel: Intermediate
  • Project Support: Intermediate

• Experience

  • 2 to 3 years of relevant experience in customer support, service desk, project support or another coordination role involving regular customer contact and follow-up.

Nice to Have

• Interest in IT or telecommunications and the ability to quickly understand new concepts.

We Offer

• Work Location: 1000 Brussels & Homeworking: 40% in the office + 60% homeworking
• Timing
  • Start date: asap
  • End date: 31/12/2027 – first PO until 31/12/2026.
  • Interview process: 2 rounds

About the Company

ProUnity is the single point of contact for this assignment. If you have any questions, you may contact Henri Couchard, MSP Consultant, per email at [email protected].