Project Leader- Quality Costumer Service (Fix term)

About the Position

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

As a Customer Quality Project Leader, you will be responsible for ensuring that all conditions for the warranty analysis of every new and existing product or project are met, and that customer expectations are fulfilled.

Responsibilities

• Leading and monitoring warranty projects, supporting ramp-up, serial, and ramp-down phases in QC
• Create a project plan with classification based on the internal guide
• Review and evaluate General Customer Specific Requirements warranty-related points
• Provide/monitor analysis requirements for responsible domains
• Create and coordinate time schedules, process plans, and create project status reports
• Monitor and evaluate warranty topics and report warranty-related statistics to customers
• Answer to Customer inquiries within the scope of warranty liability requirements and track warranty costs
• Professional management of team meetings
• Professional leading of project team, define and distribute work packages, and review the results
• Voice of customer in terms of warranty topics
• Take care of warranty contract readiness and renewal
• Participate in internal and external audits
• Continuous contact with Logistic services (internal and external) to sustain the smooth warranty flow
• Arrange resident engineer activity at customer side (if it is needed and agreed/committed)

Requirements

• Degree in electrical engineering or comparable education with several years of related experience
• Fluently spoken and written English
• Professional experience in planning and management of technical projects
• Knowledge of warranty rights/standards/regulations
• Good communication and presentation skills
• Ability to work independently and flexibly
• Excellent skills in the usage of MS Office
• Excellent teamwork, people-contact skills, ability to cope with pressure, and self-assured manner

Nice to Have

• Willingness for travels, driving license „B“
• Knowledge of German language is beneficial

We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

About the Company

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications, and job-related performance.

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at [email protected]. Requests will be considered on a case-by-case basis in accordance with applicable law.