Project Manager

About the Position

Project Manager

Montreal, Quebec, Canada

We are seeking a Project Manager to oversee all projects from start to finish at TransPerfect Translations, ensuring successful completion and client satisfaction.

Responsibilities

• Confirm clarity of instructions prior to initiating project workflow, liaising with Account Executive to modify/correct project instructions/parameters as needed.
• Coordinate with Account Executives to educate/advise clients regarding the best way to accomplish their goals for individual projects – potentially contacting clients directly.
• Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed.
• Use Computer Assisted Translation tools whenever possible to maximize consistency and profitability.
• Use appropriate reference materials/glossaries as needed to maximize consistency and quality.
• Communicate any issues/problems/delays/additional information to Account Executive on an immediate basis and work to troubleshoot any issues that arise.
• Effectively liaise with other departments that are essential parts of project workflow (for instance, Quality Managers, Desktop Publishing, etc.).
• Perform a Final Eye quality check and issue a Quality Score for the Quality Manager prior to sending a job out.
• Return completed project to Account Executive on time or early.
• Bill projects completely and accurately within 24 hours of project completion.
• Establish and maintain working relationships with contract linguists located around the world: Consistently give both positive and negative feedback; File Corrective Action Forms as needed for substandard work performed and work with QA to impose appropriate financial sanctions in those cases.
• Investigate/resolve client complaints, problem solve and work with QA/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated.
• Based on management approval, be involved with training of new employees/Account Executives, as needed.
• Based on management approval, attend trade shows/conferences/client meetings, as needed and/or execute sample jobs and/or projects with a higher level of complexity/difficulty.
• Work to understand and be knowledgeable about your clients as well as your vertical, including current events, business trends and industry leaders.
• Make recommendations to your manager on ways to improve any processes, etc. as part of TransPerfect’s commitment to continual improvement.
• Perform other special projects or duties when required.

Requirements

• Excellent written and verbal English and French communication skills
• Minimum Bachelor’s degree or equivalent
• Ability to effectively multitask in order to simultaneously execute multiple projects
• Exceptional problem solving/critical thinking skills
• Ability to maintain professionalism in all situations, especially under tight deadlines
• Satisfactory results on company tests

Nice to Have

• Prior translation industry experience
• Fluency in a foreign language

We Offer

• Competitive salary
• Opportunity for professional growth
• Collaborative and dynamic work environment

About the Company

TransPerfect Translations is a leading global provider of language solutions, committed to excellence and continuous improvement.