Middle Project Manager (Operations and Delivery)

About the Position

MacPaw is a software company that develops and distributes software for macOS and iOS. Today, we have 20 million active users across all our products.

At MacPaw, we believe humans and technology can reach their greatest potential together. MacPaw is proud to be Ukrainian. The support and development of Ukraine are significant parts of the company’s culture. MacPaw gathers open-minded people who support each other and aspire to change the world around us.

We are growing our Program Management function - and this is where you come in. As a Middle Project Manager in the Program Management team, you will own the execution of a project portfolio within our company-level programs.

These programs sit at the intersection of software delivery and organizational effectiveness: improving how our product teams plan and operate, strengthening cross-functional alignment, and building the internal systems that keep MacPaw’s strategy moving.

This isn’t a role for someone who wants to run a single product team. It’s for someone who understands how software teams work - and is just as comfortable driving a process rollout, improving a governance framework, or getting a company-wide OKR cycle over the finish line.

If you’re ready to turn strategic vision into tangible organizational impact, we’d love to have you on board.

Responsibilities

• Drive and manage assigned projects to ensure they effectively support MacPaw’s mission and business goals.
• Lead the planning, execution, and monitoring of projects to ensure completion within defined limits and high-quality outcomes.
• Define project scope, objectives, and deliverables in collaboration with stakeholders and relevant managers.
• Develop detailed project plans, schedules, and resource plans to support project goals.
• Coordinate cross-functional teams to ensure effective collaboration and communication across all project activities. Address potential conflicts.
• Identify, assess, and manage project risks and issues, implementing mitigation and contingency plans as needed.
• Monitor project performance using appropriate metrics and KPIs, providing regular updates to stakeholders and relevant leadership.
• Serve as the primary point of contact for project stakeholders, addressing concerns, providing status updates, and managing expectations.
• Manage project changes in scope, timelines, and resources by assessing impact, obtaining approval, and communicating accordingly.
• Foster a culture of continuous improvement within the project team, identifying opportunities for process optimization and efficiency gains.
• Collaborate with project sponsors and cross-functional teams to define requirements, deliverables, resources, work plan, budget, and timelines for new and ongoing initiatives.
• Process documentation and improvement proposal based on industry best practices, focusing on PDLC, SDLC, and the RACI matrix.

Requirements

• 4+ years of experience in project management in an IT environment.
• Experience working with Engineering, Product, Design, and Operations teams in a fast-paced environment.
• Strong project planning, prioritization, and coordination skills.
• Practical experience with PDLC/SDLC frameworks and project documentation.
• Proficiency with project management tools (e.g., Jira, Confluence, or similar).
• Experience with risk management, change management, and status reporting using OKR/KPIs.
• Ability to create and maintain project plans, schedules, resource plans, and RACI matrices.
• Excellent communication and stakeholder management skills (written and verbal).
• Solid conflict-resolution, negotiation, and expectation management capabilities.
• Ability to analyze project data, derive insights, and make data-informed decisions.

We Offer

• We are a Ukrainian company, and we stand with Ukraine against the russian aggression. We maintain workplaces for the mobilized Macpawians and provide financial support to colleagues or their families affected by the war. Here, you can also read about the MacPaw Foundation, which intends to help save the lives of Ukrainian defenders and provide relief to as many civilians as possible.
• We are committed to our veterans. Our Veteran Career and Empowerment Program is designed to ensure our veterans and active military personnel receive the recognition, support, and opportunities they deserve.
• Hybrid work model. Whether to work remotely or at the hub is entirely up to you. If you decide to mix it, our Kyiv office, which works as a coworking space, is open around the clock. The office is supplied with UPS and Starlink for an uninterrupted work process.
• Your health always comes first. We guarantee medical insurance starting on your first working month. For those abroad, you can receive a yearly Medical insurance allowance as compensation for managing your medical expenses.
• Flexible working hours. You can choose a schedule that is comfortable for you. No one here tracks your clock in/out because MacPaw is built on trust and cooperation.
• Space to grow both professionally and personally. Education opportunities to grow both hard and soft skills, annual development reviews, and internal community.
• Teams we are proud of. We build honest, transparent, and reliable relationships within teams. Every Macpawian can improve processes and implement their ideas. We encourage open and constructive feedback and provide training for Macpawians on giving and receiving feedback.
• Office designed for people (and pets). Our office has it all: a spacious workplace with enough room for sitting up, lying down, and running around; a gym for recreation; cozy kitchens; a sleeping/meditation room; and a terrace with a view where we throw summer parties. Also, we have two cats living in the office.
• Time-off policy that covers life’s needs. Convenient personal time-off policy to help you take care of essential matters in your personal life, and parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
• Join social initiatives with MacPawCares. MacPaw participates in numerous humanitarian aid and charity projects across many fields, and you are welcome to jump in to make the world a better place.
• We’re an equal-opportunity employer. Here is a safe place for applicants of all backgrounds. We are hiring talented humans. Meaning with all our variety of backgrounds and identities, including service members and veterans, women, members of the LGBTQIA+ community, individuals with disabilities, and other often underrepresented groups. MacPaw does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Some benefits are under development, and new adjustments are possible.

Here's how we hire

Steps may differ depending on the position, but this is our usual hiring process.

• Introduction Call: We’ll tell you about the role and MacPaw and ask you to tell us about your experience and aspirations.
• Skills Assessment: This step may include additional interviews and/or test tasks to figure out whether your skills match the requirements for the role.
• Final Interview: We want to learn more about you as a person and your approach to life. That’s also a great place for you to ask more about us.
• Reference Check: We will ask you to share the contacts of up to 3 people you worked with for a quick reference check.
• The Decision: We love telling the good news and are ready to give you feedback if things don't work out.