Project Manager - Managed Services

About the Position

We are seeking a Project Manager for Managed Services to lead operations, drive AI-driven improvements, and ensure reliable service delivery. You will coordinate teams, manage governance and KPI reporting, and enable AI-driven improvements through process optimization and automation. Apply to help strengthen execution and stakeholder satisfaction!

Responsibilities

• Oversee "Managed Services Solution Practice" operations
• Drive cross-department coordination to align project goals and streamline service delivery processes
• Provide transparent communication and consistent status reporting across internal teams and external stakeholders
• Advance engagement and alignment with senior leaders on AI initiatives
• Chair key calls across multiple programs/initiatives while managing ambiguity and multitasking
• Monitor delivery progress and report key performance indicators tied to AI practice operations
• Enable integration of AI knowledge into practice workflows and deliverables
• Resolve operational challenges to maintain smooth practice functioning
• Establish program scope, objectives, and success criteria during initiation and planning
• Manage ongoing program performance to meet service level agreements and contractual obligations
• Analyze risks affecting program outcomes and stakeholder expectations and mitigate them
• Create and maintain dashboards and reports while driving continuous improvement by incorporating feedback and refining operational workflows

Requirements

• Significant IT industry experience of 14-17 years in delivery, operations, or program leadership roles
• Relevant background in managed services programs and operations for large accounts/programs, centered on operational consistency and risk mitigation
• Demonstrated ability to work effectively with local and global leaders and cross-functional teams toward common objectives
• Strong stakeholder management, interpersonal, and communication skills for engaging senior leadership globally
• Proven skill in navigating stakeholder conflicts through negotiation and thoughtful communication
• Hands-on capability to implement governance frameworks that enforce SLA adherence and drive operational excellence
• Strong motivation to use AI technologies to improve managed services delivery and innovation
• Foundational knowledge of artificial intelligence concepts and technologies
• Experience building and maintaining dashboards and reports for senior leaders
• Hands-on exposure to process improvement initiatives and automation approaches
• Working knowledge of Jira, including boards, workflow management, dashboards, and queries
• Familiarity with Advanced Excel, Power BI, and Power Automate

Nice to Have

• Background in AI operations and AI tools

We Offer

• Opportunity to work on technical challenges that may impact across geographies
• Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
• Opportunity to share your ideas on international platforms
• Sponsored Tech Talks & Hackathons
• Unlimited access to LinkedIn learning solutions
• Possibility to relocate to any EPAM office for short and long-term projects
• Focused individual development
• Benefit package:
  • Health benefits
  • Retirement benefits
  • Paid time off
  • Flexible benefits
• Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)