About the Position

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

We are currently seeking a Project Manager Senior for a Salesforce patient scheduling and notification solution for a national specialty infusion clinic network. This is a fixed-fee engagement with milestone-gated payments, involving a brownfield Field Service org and patient health information in scope.

Responsibilities

Own end-to-end delivery of CT scope against the approved baseline; act as the primary CT delivery contact and second-tier escalation point.
Allocate work with the Solution Architect against sprint points, in collaboration with the client's Scrum Master.
Monitor offshore velocity and throughput; manage capacity, dependencies, and spillover so sprint commitments hold without schedule impact.
Own change control. Assess, document, and price every requirement that falls outside the signed baseline.
Run the governance cadence: daily standup, bi-weekly planning and demo, weekly status and RAID, monthly steering committee, and daily hypercare reviews.
Own deployment, cutover, rollback, and go-live readiness planning with the Solution Architect, using Gearset and GitHub.
Coordinate CT support of client-executed SIT and UAT; own defect triage and resolution through to exit criteria.
Manage client-side dependencies on the critical path - messaging platform provisioning, privacy and InfoSec review, environment access, and open design decisions.
Deliver four weeks of hypercare including daily reporting, stabilization, knowledge transfer, and project closure.

Requirements

8+ years delivery or program management, including 4+ leading Salesforce implementations end to end.
Demonstrable track record on fixed-price, milestone-based engagements, with real examples of change requests raised and defended.
Experience leading distributed onshore/offshore teams across a significant time zone gap.
Salesforce Field Service or Scheduler delivery experience in an existing, customized org - not greenfield.
Regulated-industry delivery with PII or PHI: healthcare, life sciences, or financial services.
Comfortable operating where the client owns Scrum Master, BA, and QA functions.
Salesforce Administrator certification; PMP, PMI-ACP, SAFe, or CSM.

Nice to Have

Canadian healthcare privacy experience - PHIPA, PIPEDA, Privacy Impact Assessment process.
Bilingual EN/FR delivery, including Quebec stakeholder engagement.
Gearset.
French language capability.

We Offer

Opportunity to contribute to global projects.
Growth and skill development.
A chance to shape the way you work.
Part of a connected international community.

About the Company

Customertimes (CT) is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

If you're looking to spark the tech with us, Customertimes is the place to build your next career chapter. Are you ready to join us?

Job ID: JR-210934

Location: Mississauga, Canada

Type: Full-time

Apply now: Apply here

Project Manager Senior

Job description