PS, Solution Architect (Armis/Veza)

Location: Madrid, Spain (Flexible or Remote)

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About the Position

Join ServiceNow as a PS, Solution Architect (Armis/Veza) in Madrid, providing OT technical expertise for industrial environments.

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Responsibilities

• Provide Expert Technical Leadership

  • Serve as the primary OT technical subject matter expert within Customer Success, providing deep technical guidance across all aspects of Armis Centrix in industrial environments.
  • Partner with Technical Customer Success Managers, Product Management, Engineering, Sales Engineering, Customer Support, partners, and customers during complex engagements.
  • Act as the technical escalation point for customer situations where standard methodologies or operational practices are insufficient.

• Resolve Complex Customer Challenges

  • Lead investigations into technically challenging issues affecting customer environments, including architecture, passive monitoring, asset visibility, protocol decoding, network segmentation, scalability, integrations, data quality, and operational workflows.
  • Identify architectural, operational, and process-related root causes and develop practical, scalable solutions.
  • Improve both immediate customer outcomes and long-term operational success.

• Design and Optimize OT Solutions

  • Review customer environments and recommend architectural improvements that enhance visibility, scalability, resilience, operational efficiency, and business value.
  • Guide customers in designing effective monitoring strategies, sensor placement, network visibility architectures, and asset discovery methodologies.
  • Help customers evolve from initial implementation toward mature, strategic adoption of Armis across their OT ecosystem.

• Enable Customer Success Through OT Expertise

  • Advise customers on how Armis capabilities support OT and industrial initiatives, including asset discovery, lifecycle management, network segmentation, risk management, security posture, process monitoring, and compliance.
  • Translate technical capabilities into measurable operational, security, and business outcomes.

• Empower Internal Teams

  • Partner with Technical Customer Success Managers throughout the customer lifecycle, supporting architecture reviews, health assessments, technical workshops, and strategic engagements.
  • Mentor internal teams on technical knowledge, architectural best practices, troubleshooting methodologies, and field lessons learned.
  • Raise the overall technical capability of the Customer Success organization.

• Influence Product Innovation

  • Act as the voice of the customer within Product Management and Engineering.
  • Identify product limitations, capability gaps, and emerging industry requirements through direct engagement with complex OT environments.
  • Collaborate on roadmap priorities and ensure platform enhancements address real-world customer needs.

• Advance Technical Excellence

  • Develop reusable architectural guidance, implementation frameworks, troubleshooting playbooks, technical documentation, and best practices.
  • Share expertise through internal enablement sessions, workshops, and knowledge-sharing initiatives.
  • Represent Armis as a trusted OT technical expert during customer engagements and strategic discussions.

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Requirements

• Experience & Background

  • 8+ years of professional experience working within Operational Technology (OT), Industrial Control Systems (ICS), or Critical Infrastructure environments.
  • Demonstrated expertise with OT asset visibility platforms such as Armis, Claroty, Nozomi, or equivalent technologies.
  • Proven track record of designing, reviewing, and optimizing enterprise or industrial OT architectures.
  • Strong understanding of industrial networking, passive monitoring architectures, OT communication protocols, and SPAN/TAP/packet acquisition strategies.
  • Deep knowledge of industrial systems including PLCs, HMIs, SCADA, DCS, and manufacturing/utilities environments.

• Preferred Qualifications

  • Proven ability to troubleshoot and resolve complex technical challenges within enterprise or industrial environments.
  • Exceptional analytical and problem-solving skills with demonstrated ability to identify root causes across complex systems and develop scalable solutions.
  • Experience leading technical investigations and escalations.
  • Excellent communication and presentation skills, with ability to engage both technical teams and executive stakeholders.
  • Demonstrated ability to translate technical concepts into business outcomes and measurable impact.
  • Proven experience collaborating effectively across Customer Success, Product Management, Engineering, Sales, Support, and customer organizations.

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We Offer

• Competitive salary
• Flexible or remote work options
• Opportunity to work with cutting-edge technology
• Professional development opportunities

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About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.