PSP Manager (iGaming)

About the Position

We are an iGaming platform operating both our own and partner casino brands. Our key markets include Europe, Canada, Australia, Portugal, and other Tier-1 jurisdictions. We are looking for an experienced PSP Manager to join our Payments Department.

Responsibilities

• Manage relationships with existing PSPs, payment aggregators, acquirers, and banking partners;
• Operational knowledge on withdrawal process and verification of the clients;
• Monitor and optimize payment performance across all brands;
• Analyze payment conversion, approval rates, chargebacks, fraud indicators, and operational KPIs;
• Coordinate PSP integrations and launches from initial negotiations through production deployment;
• Proactively participate in payment meetings internally and externally.

Requirements

• 1+ years of experience as a PSP Manager, Payments Manager, Payment Operations Manager, or similar role;
• Mandatory experience in the iGaming industry (Online Casino and/or Sportsbook);
• Hands-on experience managing deposits and withdrawals within online casino operations;
• Proven experience negotiating with PSPs to improve commercial conditions, reduce MDR (Merchant Discount Rate), and increase Approval Rates;
• Strong understanding of key payment KPIs and metrics, including:
  • Deposit Success Rate;
  • Approval Rate;
  • Chargeback Ratio;
  • Withdrawal Processing Time;
  • Payment Conversion Rate;
• Understanding of payment routing, cascading, BIN optimization, and conversion improvement practices;
• Understanding of AML, KYC, fraud prevention, chargeback management, and risk monitoring;
• Experience working with multiple payment providers simultaneously;
• Strong analytical and problem-solving skills;
• Ability to work independently and drive projects to completion;
• English level: Upper-Intermediate or higher.

Nice to Have

• Existing network of PSP contacts within the iGaming industry;
• Experience with Canada, Australia, Portugal, New Zealand, and other Tier-1 markets;
• Experience working with payment aggregators;
• Hands-on experience with Fintech Hub would be considered a strong advantage.

About the Company

We are an iGaming platform operating both our own and partner casino brands. Our key markets include Europe, Canada, Australia, Portugal, and other Tier-1 jurisdictions.