PSP Support Agent – Junior

About the Position

SOFTSWISS is hiring a PSP Support Agent – Junior to join our PSP Support Team. You’ll support and maintain stable payment operations to ensure reliable transaction processing across payment systems.

Purpose of the Role

Your work will impact payment performance and issue resolution by minimizing disruptions and improving the overall reliability of payments flow.

Responsibilities

• Process customer and payment system requests via the Jira helpdesk and email.
• Monitor and maintain the stability of payment systems.
• Work directly with payment systems.
• Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.
• Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).
• Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).

Requirements

• Higher or incomplete higher education (preferably with a technical background).
• English proficiency at B2 level or higher.
• Russian proficiency at C1 level or higher.
• Experience working with payment systems is preferred.
• Hands-on experience providing support via a helpdesk system is desirable.
• Background in technical support (1st or 2nd line) will be an advantage.
• Basic knowledge of web architecture will be a plus.

We Offer

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

About the Company

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [email protected]