QA Coordinator

About the Position

We are seeking a QA Coordinator for Universal+ to manage QA operations across mobile, CTV, and web platforms, ensuring timely releases.

Responsibilities

• Plan & Schedule: Own the QA calendar-smoke, regression, certification, and UAT cycles; align test milestones to the release plan.
• Coverage Management: Maintain the requirements-to-test traceability matrix; keep regression suites current and risk-based per release.
• Device & Environment Readiness: Manage the device/OS matrix and test accounts; coordinate build intake, configuration flags, test data, and environment availability.
• Partner Certifications: Prepare evidence packages (checklists, screenshots, logs, videos), track certification gates, and coordinate re-submissions with partners.
• Defect Workflow: Drive daily triage with clear reproduction steps, severity/priority hygiene, ownership, and follow-through to fix verification and closure.
• Cross-Functional Coordination: Sync with PMs (Commerce, Integrations, Data) and the Product Owner on auth/SSO, IAP, promotions, metadata/search, analytics tagging, and SSAI-related test needs.
• Documentation: Maintain QA runbooks, test plans, regression lists, and release checklists; publish QA sign-off notes for Go/No-Go.
• Incidents & Postmortems: Support fast diagnosis with repro steps, logs, and impact assessment; capture QA actions in retros.
• Quality Signals: Track and share lightweight QA status (coverage executed, open blockers, high-severity defects, readiness risks).

Requirements

Basic Requirements

• 3–5+ years in QA coordination or QA project support for consumer apps (multi-platform experience: mobile, CTV, web)
• Solid understanding of software testing methods and device/app certification processes.
• Hands-on experience with test case management and defect tracking systems; able to write clear test cases and bug reports.
• Excellent organization, follow-through, and written/spoken communication.
• Bilingual English/Spanish preferred.

Additional Requirements

• Interested candidates must submit a resume/CV through www.nbcunicareers.com to be considered
• Must be 18 years or older
• Must be willing to submit to a background investigation
• Must be covered by Solutions, NBCU’s Alternative Dispute Resolution Program

Desired Characteristics

• Exposure to automation pipelines (can schedule runs and interpret results with engineers).
• Comfortable reviewing API responses and basic logs to aid triage.
• Awareness of accessibility, localization, and privacy-by-design testing considerations.
• Experience with test management and defect tracking tools.
• Novice to intermediate level of experience with automation or performance testing tools such as Selenium and WebDriverIO.
• Postman or other API testing experience.
• Familiarity with JIRA and the Atlassian suite of tools.
• Understanding of Software Development Life Cycle processes and the QA lifecycle and methodology.
• Knowledge of the OTT ecosystem.
• Innovative thinker with acute awareness of managing competing initiatives.
• Strong analytical and interpersonal skills with ability to work independently and collaboratively.
• Ability to set and self-manage goals, deadlines and multiple assignments concurrently in a project-based environment.
• Familiarity with emerging video and mobile product landscape.
• Ability to thrive in a continuously changing environment.

We Offer

• Competitive salary
• Opportunity to work in a leading media and entertainment company
• Professional growth and development opportunities

About the Company

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

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Job Location

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