QARA Complaints Specialist - Braselton, GA

Date: Jun 25, 2026

Location: Braselton, GA, US, 30548

Company: Dentsply Sirona, Inc

Requisition ID: 83418

About the Position

Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. With headquarters in Mölndal, Sweden, and presence in more than 30 countries, Wellspect is part of Dentsply Sirona, the world's largest manufacturer of professional dental technologies. We are seeking a detail-oriented and highly motivated QARA Complaints Specialist to join our Wellspect team. This role plays a key role in ensuring timely and accurate disposition, intake, and documentation of product complaints, including the determination and distinction between service, product preference, and product complaints. This role supports regulatory compliance and collaborates across functions to enhance product quality and customer satisfaction.

Responsibilities

• Complaint Intake and Documentation

  • Serves as the primary complaint initiator for the Wellspect US Complaint Handling team.
  • Receives, evaluates, codifies, and documents product complaints accurately in the designated complaint management system, ensuring all required data is captured in a timely and compliant manner.

• Customer Communication

  • Conducts follow-up communication with complainants to support complaint investigations and gather additional information as needed.
  • Provides regular updates on complaint status and, when applicable, communicates final investigation findings to the complainant in a professional and empathetic manner.

• Compliance

  • Ensures all complaint-handling activities are performed in accordance with applicable US regulations and standards, including but not limited to 21 CFR 820, 21 CFR 803, ISO 13485:2016, etc.
  • Adheres to internal policies, SOPs, and quality system requirements.

• Complaint Investigation Support

  • Contributes to the investigation process by collaborating with internal teams and supporting documentation efforts.
  • Participates in root cause analysis and recommends next steps as appropriate.

• Corrective and Preventive Actions (CAPA)

  • Supports the implementation of corrective or preventive actions stemming from complaint data, helping to reduce the likelihood of recurrence.

• Reporting and Trending

  • Assists in tracking and trending complaint data.
  • Prepares reports and contributes data insights to support ongoing quality improvement initiatives.

• Training and Knowledge Sharing

  • Provides guidance and shares best practices with internal teams on complaint handling processes.
  • Supports onboarding and training of new team members as needed.

• Cross-Functional Collaboration

  • Partners with teams such as Engineering, Manufacturing, Regulatory Affairs, Field Sales Call Center Operations, and Customer Service to resolve complaints effectively and drive continuous improvement.

• Additional Duties

  • Performs other responsibilities as assigned in support of team and departmental goals.

Requirements

• Education:

  • Bachelor’s degree in a scientific, technical, or healthcare-related discipline required.

• Experience:

  • 3+ years of experience in a customer-facing or highly regulated role preferred.
  • Experience in a medical device, pharmaceutical, or other life sciences industry is a strong plus.

• Key Skills, Knowledge, and Capabilities:

  • Proficient in English; strong written and verbal communication skills required.
  • Multilingual abilities are highly desirable.
  • Excellent organizational skills and a high degree of attention to detail are fundamental to success.
  • Strong comfort level with computer-based tasks, including working across multiple systems or screens simultaneously.
  • Proficiency in standard office software (e.g., Microsoft Office Suite); experience with electronic quality or complaint management systems preferred.
  • Able to work both independently and collaboratively in a fast-paced, team-oriented environment.
  • Familiarity with regulated environments and an understanding of global regulatory frameworks preferred.
  • Occasional travel may be required (<5% annually).

We Offer

• Competitive salary
• Opportunity to work in a highly regulated and impactful industry
• Professional development opportunities
• Collaborative and inclusive work environment

About the Company

Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1,000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the world’s leading manufacturers of intermittent urinary catheters, with LoFric® as the most known brand. As a help to those with chronic or severe constipation, Wellspect has developed what likely is the world’s most advanced irrigation system, Navina™, combining a high degree of user convenience, clinical effectiveness, and connectivity into one smart system. Wellspect strives to become climate neutral and leave the smallest possible environmental footprint.

Equal Opportunity Employer

Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.

Eligibility

All successful applicants must be eligible to work in the country the position is based.

Assistance

If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected].

Agencies

Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.

Nearest Major Market

Atlanta

Apply now »