About the Position

Job Title: Quality Analyst

Publication Date: Sep 30, 2026

Ref. No: 550729

Location: Remote, GB

About Atos Group

Atos Group is a global leader in digital transformation with 52,000 employees and annual revenue of approximately € 10 billion. Operating in 54 countries under two brands-Atos for services and Eviden for products-Atos Group is committed to a secure and decarbonized future. The company provides tailored AI-powered, end-to-end solutions for all industries and is a SE (Societas Europaea) listed on Euronext Paris.

The Role

The role of a Quality Analyst is to drive forward improvement activities as defined by the department head. This could relate to:

Customer Experience and loyalty
Service Delivery productivity and efficiency
Account quality improvements
Quality of service and service assurance
The initiation and progress of internal agreements
The end-to-end management of document signature
Other projects as defined by the department head

Key Responsibilities

Analyzing operational information (customer feedback, service performance KPIs, problems, issues, etc.) to proactively identify improvement opportunities to working practices and services.
Leading/facilitating improvement initiatives to improve service delivery, customer experience, and efficiency, utilizing standard Continuous Service Improvement processes and related tools.
Working closely with the service and account management community to develop direct relationships to drive quality initiatives.
Applying Atos-defined standards, methods, and tools in an appropriate and effective way.
Producing consistently high standards of documentation using the required standards, methodology, and tools.
Working alone or as part of a team to analyze underlying issues from investigations and proposing solutions/options for resolution/improvement.
Consulting with specialists such as software development, service support, and other technical and process specialist areas as appropriate and when directed.
Supporting management with the development of departmental and organizational strategic plans.

Skills we can’t do without

Able to quickly assimilate, interpret, and summarize data.
Able to find creative and innovative solutions to problems.
Able to articulate difficult concepts in simple terms.
Highly motivated and delivery-focused.
Able to work independently with minimal supervision.
Strong communication and interpersonal skills.
Able to influence and negotiate.
Tenacity to overcome obstacles and setbacks.
Willingness to travel occasionally.
Able to pick up new tools and concepts quickly.

Desirable Skills

Experience in delivering either Quality / Service Delivery / Project Management.
Excel with pivot.
Security Clearance (SC).
High standard of Written and verbal English.
Previous audit or ISO certification experience.

We Offer

Pension Scheme - contributions matched up to 10%.
Private medical cover.
Income Protection.
Life Assurance.
25 days paid leave + National Holidays.
Flex benefits program.

Diversity, Equity & Inclusion

Here at Atos, diversity and inclusion are embedded in our DNA. We are committed to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.

We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox - [email protected]

Apply now »

Quality Analyst

Job description