Quality Specialist, Service & Quality, Consumer Audio (Japan)

About the Position

Quality Specialist, Service & Quality, Consumer Audio (Japan)

We are seeking a dedicated Quality Specialist to join our team in Tokyo, Japan. As a member of HARMAN Lifestyle, you will play a crucial role in maintaining and improving the quality of our audio products, such as speakers, headphones, amplifiers, and players, that are imported from overseas manufacturing plants and sold in the Japanese market.

Responsibilities

• Pre-Mass Production Quality Assurance (Preventive Measures)

  • Conduct quality evaluations on prototypes received from overseas factories.
  • Identify defects and potential issues and provide feedback to global headquarters.

• Incoming Quality Control (Prevention of Defective Product Entry)

  • Manage incoming inspections of imported products in collaboration with partner companies.
  • Oversee sampling inspections or full inspections depending on product type.
  • Review, analyze, and report inspection results to headquarters.
  • Arrange sorting of defective units and rework.
  • Coordinate improvements with global headquarters and factories.
  • Handle cost recovery procedures.

• Market Quality Monitoring and Improvement

  • Collect and analyze field failure and defect data in the market.
  • Share quality information with global headquarters and manufacturing plants.
  • Arrange shipment of defective products overseas for analysis.

• Handling Market Quality Issues (Corrective Actions)

  • Respond to recurring or trend-type defects in the market.
  • Arrange and manage modification or improvement programs.
  • Lead corrective actions for both sold products and inventory.
  • Manage outsourced work and progress with partner companies.
  • Handle related cost processes (payment and recovery).

• Critical Quality Issue Response (Crisis Management)

  • Participate in initial investigations of critical defects using technical expertise.
  • Drive root cause analysis and corrective actions in collaboration with global headquarters.
  • Report to relevant regulatory authorities.
  • Ensure careful and sincere customer responses via the service team.

Requirements

• Technical knowledge and experience in electronics, acoustics, and/or software.
• Experience in quality-related or engineering roles within consumer electronics or audio companies.
• Strong communication and stakeholder management skills in a cross-functional and global environment.
• Business-level proficiency in both English and Japanese.
• Advanced Microsoft Excel/PowerPoint skills.

Nice to Have

• Self-starter, highly motivated and result-driven.
• Ability to persevere and try to solve problems even if things don't go as planned.
• Ability to see things from the customer's perspective.
• Collaboration and communication skills with others.
• Logical thinking and problem-solving skills.
• Organize and perform tasks based on priorities.

We Offer

• A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week.
• An authentic diverse, equal, and inclusive work environment that fosters and encourages professional and personal development.
• Opportunities to work on products and services that touch people’s lives and change the industrial standards.
• Fast-paced, challenging, empowering, collaborative, flexible, and exciting work environments.
• Access to our own HARMAN University with regular updates on new technologies and trends.
• Competitive compensation/benefit programs and recognition programs.

About the Company

HARMAN is a global leader in integrated technology platforms that make the world smarter, safer, and more connected. Since the 1920s, we have been amplifying the sense of sound. Today, our legacy endures with innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers. Join our talent community today and be part of the transformations in our industry!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information, or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: [email protected].

HARMAN is committed to making every employee feel welcomed, valued, and empowered. We encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications, and job-related performance.

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at [email protected]. Requests will be considered on a case-by-case basis in accordance with applicable law.