Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Quality Engineer
Location: Lysaker, Norway
Category: Supply Chain and Manufacturing Ops
Job ID: 2006693
Employment Type: FULL_TIME
Work Location Type: Hybrid
Your Impact
As a Product Quality Engineer (PQE), you are a recognized expert within Cisco, performing complex quality engineering tasks using specialized domain knowledge. You will drive cross-functional engagement across Business Units (BU), Manufacturing (MFG), Product Operations, and Customer Experience (CX) to ensure our customers receive products of the highest quality, consistent with Cisco’s brand. This role requires a senior quality engineer who can operate with minimal supervision, lead early design engagements, and own the end-to-end investigation and resolution of complex quality issues.
Responsibilities
- NPI & Design Engagement: Lead or co-lead early design engagement for products, ensuring quality and reliability requirements are integrated from the start of the New Product Introduction (NPI) process.
- End-to-End Issue Management: Own the investigation, containment, and corrective action of quality issues from inception to resolution, ensuring robust root cause analysis.
- Strategic Thinking & Innovation: Proactively identify and resolve complex problems impacting a single or set of products’ quality. Develop and deliver innovative approaches and lead major projects that contribute to the Quality Organization’s objectives.
- Cross-Functional Leadership: Drive engagement across multiple teams (BU, MFG, Prod Ops, CX, etc.) and lead complex, cross-functional quality projects that will impact the business and scope beyond assigned products.
- Data-Driven Decision Making: Use sophisticated analytical thought and advanced statistical analysis to design process, product, and service improvements.
- QMS & Standards Proficiency: Apply expert knowledge of industrial quality standards and the Quality Management System (QMS) to solve problems impacting the organization and assigned products.
- Communication & Storytelling: Communicate complex ideas and strategies persuasively to senior-level stakeholders, anticipating objections and using data-driven storytelling to influence outcomes.
Requirements
- Educational Background: Bachelor’s Degree or Master’s Degree in Engineering
- Experience: +6 years of related experience.
- Expert Domain Knowledge: Deep understanding of product architecture and product-level failure mechanisms.
- Advanced Analytics: Ability to apply statistics and other advanced analytics to identify innovative solutions based on industry trends and business needs.
- Leadership & Influence: Strong influencing and collaboration skills; able to lead large teams and drive change management activities.
- Risk Management: Ability to develop and lead cross-functional risk mitigation projects.
- Strategic Acumen: Ability to understand the upstream and downstream impact of changes and recommend improvements for quality issues.
- Certification (Optional): Green Belt certification or equivalent knowledge is preferred.
We Offer
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
- Work with Impact: Be at the forefront of what's next, powering the future for our customers and the world.
- Limitless Opportunities: Learn and grow with our depth and breadth of technology, resources, and industry experts.
- Benefits & Perks: Our benefits are designed to support every aspect of your life: from your well-being to your time away to your family.
- Culture: A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
About the Company
At Cisco, bold ideas, revolutionary innovations, and courageous thinking thrive. Work with impact, be at the forefront of what's next, and power the future for our customers and the world. With our depth and breadth of technology, resources, and industry experts, the opportunities to learn and grow are limitless. Our benefits are designed to support every aspect of your life, and a sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
Join us and be part of something bigger.