Quality Management Expert

About the Position

ING Hubs Poland is hiring!

We are looking for a Quality Management Expert to join our team in Warsaw and Katowice. The expected salary for this position is 9600 - 14000 PLN.

Responsibilities

As a Quality Management Expert, you will:

• Quality Assurance & Control

  • Develop, implement, and monitor quality management standards for HR processes.
  • Conduct regular pre-audits and reviews to ensure compliance with HR processes, legal regulations, and industry standards.
  • Identify areas for improvement in HR operations and recommend actionable solutions.

• Process Improvements

  • Analyze HR processes to identify inefficiencies and suggest improvements.
  • Collaborate with HR teams to document and implement streamlined workflows and quality control measures.
  • Establish metrics to measure the effectiveness of HR operations.

• Compliance Management

  • Ensure country HR practices adhere to labor laws, audit standards, data protection regulations, and internal policies.
  • Provide guidance and training to HR staff on maintaining compliance and improving process quality.

• Reporting and Documentation

  • Prepare detailed reports on quality management findings and improvement plans for senior management.
  • Maintain updated documentation for HR processes, policies, and quality standards.
  • Track and report key performance indicators to monitor HR function effectiveness.

• Training and Development

  • Collaborate with HR teams to identify training needs and support team development.
  • Facilitate training sessions to build awareness of quality standards and best practices among staff.

Requirements

• Bachelor’s degree in HR management, Business Administration, or a related field.
• Proven experience in quality management assurance and process improvement, ideally within HR functions.
• 5 years’ experience in the same area.
• Strong understanding of HR practices, labor laws, and compliance requirements.
• Exceptional analytical, problem-solving, and organizational skills.
• Proficiency in various HR systems, quality management tools, and data analysis.
• Excellent communication and interpersonal skills to collaborate across teams and influence change.
• Certifications such as Six Sigma, ISO Quality Management, or HR certifications are an advantage.

Nice to Have

• Attention to detail and accuracy.
• Critical thinking and decision-making.
• Ability to manage multiple priorities and deadlines.
• Leadership and training abilities.
• Commitment to fostering a culture of continuous improvement.

We Offer

• Competitive salary.
• Opportunity to work in a dynamic and inclusive environment.
• Professional development opportunities.

About the Company

At ING, we create a diverse, inclusive culture where everyone has the chance to develop and make an impact on our customers and society. We always support diversity, equality, and inclusion. We do not tolerate any form of discrimination, whether due to age, gender, gender identity, culture, experience, religion, race, disability, family responsibilities, sexual orientation, or anything else. If you need support or adjustments during the recruitment process or interview, contact the recruiter indicated in the announcement. We will be happy to help you make the process fair and accessible. Learn more about our commitment to diversity and inclusion here.

Please send your CV only in English.

The role naming convention in the global ING job architecture will be “Consultant III”.

The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.