Quality Management Expert

About the Position

Quality Management Expert

ING Hubs Poland is hiring a Quality Management Expert to join our team in Warsaw and Katowice. This role is pivotal in ensuring the effectiveness, compliance, and continuous improvement of HR processes across multiple functions.

Responsibilities

Quality Assurance & Control

• Develop, implement, and monitor quality management standards for HR processes.
• Conduct regular pre-audits and reviews to ensure compliance with HR processes, policies, legal regulations, and industry standards.
• Identify areas for improvement in HR operations and recommend actionable solutions.

Process Improvements

• Analyze HR processes to identify inefficiencies and suggest improvements to optimize performance.
• Collaborate with HR teams to document and implement streamlined workflows and quality control measures.
• Establish metrics to measure the effectiveness of HR operations and track progress over time.

Compliance Management

• Ensure country HR practices adhere to labor laws, audit standards, data protection regulations, and internal policies.
• Provide guidance and training to HR staff on maintaining compliance and improving process quality.

Reporting and Documentation

• Prepare detailed reports on quality management findings, audit findings, quality issues, and improvement plans for senior management.
• Maintain updated documentation for HR processes, policies, and quality standards.
• Track and report key performance indicators to monitor HR function effectiveness.

Training and Development

• Collaborate with HR teams to identify training needs and support team development.
• Facilitate training sessions to build awareness of quality standards and best practices among staff.

Requirements

• Bachelor’s degree in HR management, Business Administration, or a related field.
• Proven experience in quality management assurance and process improvement, ideally within HR functions.
• 5+ years’ experience in the same area.
• Strong understanding of HR practices, labor laws, and compliance requirements.
• Proficiency in various HR systems, quality management tools, and data analysis.
• Excellent analytical, problem-solving, and organizational skills.
• Exceptional communication and interpersonal skills to collaborate across teams and influence change.
• Certifications such as Six Sigma, ISO Quality Management, or HR certifications are an advantage.

Nice to Have

• Attention to detail and accuracy.
• Critical thinking and decision-making.
• Ability to manage multiple priorities and deadlines.
• Leadership and training abilities.
• Commitment to fostering a culture of continuous improvement.

We Offer

• Competitive salary range: 9600 - 14000 PLN.
• Opportunity to work in a dynamic and innovative environment.
• Professional development opportunities.

About the Company

ING Hubs Poland is part of ING, a global bank with a strong European base. We are committed to fostering a culture of diversity, equity, and inclusion, ensuring a supportive and equitable workplace for all employees.

Apply now and be part of a team that values your skills and contributions!

Please send your CV only in English.