Quality Manager

About the Position

We are seeking a Quality Manager with 10+ years of experience in automotive/audio/electronics industries to lead quality control and continuous improvement initiatives.

Responsibilities

• Flawless launch of new projects
• Effective process quality control
• Fast response for customer 0km complaints
• Drive continuous improvement for COPQ
• Drive continuous improvement for customer satisfaction

Requirements

• Responsible for people management of project QEs, IPQC, and OQC.
• Responsible for leading internal PSO document review and iPSO audit.
• Responsible for initiating safe launch activities and monitoring execution performance.
• Responsible for collecting and submitting PPAP documents.
• Responsible for delivering quality training and providing quality support to the project team.
• Responsible for participating in failure analysis and quality issue investigation.
• Responsible for monitoring manufacturing processes.
• Existing SOP project quality control maintenance.
• Continuous improvement activities to improve COPQ.
• Train and coach quality engineers.
• Compliance to IATF16949 and customer requirements.
• Compliance to Harman BMS.
• Report weekly, monthly, quarterly on external and internal Key Performance Index, quality status.
• Responsible for fast response of customer 0km complaints.
• Responsible for root-cause for customer 0km complaints.
• Responsible for action effectiveness for customer 0km complaints.
• Other additional tasks assigned by his/her supervisor.

Requirements to Be Successful

• Bachelor's degree or equivalent, preferably in electrical engineering.
• 10 years quality working experience in automotive/audio/electronics industries, including 3 years in a management position.
• Must have very good skills and experience in problem solving.
• Thorough understanding of statistical methods, APQP, PPAP, FMEA, and automotive quality management systems.
• Active participation in ISO/TS 16949 assessments.
• Experience obtained working in the automotive industry.
• Quality-related experience is highly desirable.
• Direct experience with handling customer complaints.
• Good presentation and communication skills.
• Proficient in both oral and written English is a MUST.

Bonus Points if You Have

• Bachelor's degree or above in Electrical Engineering.
• Quality-related working experience in OEM.
• Experience about handling customer complaints about multiple OEMs.
• Fluent in speaking and written Mandarin as well as skills with written and speaking English.

We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.).
• Extensive training opportunities through our own HARMAN University.
• Competitive wellness benefits.
• Tuition reimbursement.
• “Be Brilliant” employee recognition and rewards program.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

About the Company

HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners, and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information, or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: [email protected].

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications, and job-related performance. (www.harman.com)

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at [email protected]. Requests will be considered on a case-by-case basis in accordance with applicable law.