Receptionist

About the Position

Receptionist - San Francisco, CA

This role is the face of a busy and highly professional law firm with approximately 120 employees across three floors. The firm is focused on elevating its front-of-house experience, so they're looking for someone who is polished, personable, proactive, and genuinely enjoys creating a welcoming environment for clients, visitors, and employees.

Responsibilities

• Coordinate and manage conference room and meeting reservations, ensuring rooms are properly scheduled and prepared for internal meetings, client visits, and special events
• Answer incoming calls, received on a multi-line phone system, in a cordial, professional, and timely manner. Transfer calls to appropriate individuals
• Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary
• Register visitors and guests in building security systems, maintain accurate visitor logs, and ensure all security protocols are followed
• Provide white-glove, concierge-style service to clients, staff, and guests, ensuring a welcoming and seamless experience
• Partner closely with Office Services personnel to coordinate guest arrivals, meeting logistics, room setup, and visitor escorts throughout the office
• Communicate with manager and client on job or deadline issues
• Handle additional projects as assigned. Handle sensitive and/or confidential document and information
• Communicate with supervisor or client on job or deadline issues
• Meet contracted deadlines for accepting, completing, and delivering all work
• Troubleshoot basic equipment problems
• Prioritize workflow
• Interact with clients in person, over the phone, or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Requirements

• High school diploma or equivalent
• Minimum of two-year receptionist, switchboard, or administrative assistant experience required, preferably in a banking, legal, or large corporate environment
• Exceptional customer service skills to effectively communicate with callers, visitors, clients, and coworkers
• Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and greet visitors
• Ability to work in a fast-paced team environment
• Ability to handle business matters with professionalism
• Attention to detail with an emphasis on accuracy and quality
• Intermediate computer skills including Microsoft Word and Excel
• Ability to prioritize work to balance multiple projects and deadlines
• Excellent verbal and written communication skills
• Self-motivated and the ability to multi-task
• Must work well in a team environment
• Must be able to interact effectively with multi-functional and diverse backgrounds
• Must be self-motivated with a positive can-do attitude

We Offer

• Competitive salary range: USD 20.53 - USD 28.70 / hour
• Comprehensive benefits package including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental insurance coverages
• Parental leave, adoption assistance, tuition assistance, and employer/partner discounts

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Location

Financial District, San Francisco, CA

Schedule

40 hours per week, Monday-Friday 8am-5pm with a 1-hour unpaid lunch break

Work Format

Fully onsite

Additional Information

Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

RRD is an Equal Opportunity Employer, including disability/veterans. We value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.