About the Position

Regional Account Manager, LATAM

Brazil Remote

At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year.

Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.

We believe in the power of our product and its ability to solve the challenges of today’s financial crime landscape. We continue to execute and build momentum as we develop our customer base with the world's top banks. In our fast-paced and open environment, you will be working with a collaborative team spanning across the globe and delivering exceptional results. We are committed to building something extraordinary. Join Us!

Responsibilities

Customer Success & Retention

Oversee the full customer lifecycle, from onboarding to renewal.
Monitor adoption, usage, and satisfaction KPIs (NPS, CSAT, Health Score).
Act proactively to prevent churn and ensure timely renewals.
Understand each client’s business goals and align solution usage to strategic objectives.
Drive increase in maturity adoption and value realization.

Growth & Expansion

Identify upsell and usage expansion opportunities within the existing customer base.
Collaborate with Marketing teams to design tailored growth plans.
Present business cases and ROI analyses to support new implementations or module extensions.
Track metrics such as Exit ARR, Net Revenue Retention (NRR) and Expansion ARR.

Relationship Management

Act as the trusted advisor for executives and key client stakeholders.
Conduct regular Quarterly Business Reviews (QBRs) to showcase value and results.
Gather feedback and actionable insights to share with internal Support, Product and Marketing teams.
Orchestrate internal teams (Risk Consultants, Product, User Enablement,...)

Requirements

Bachelor's degree in Technology, Business or a related field.
10+ years experience in a customer-facing role (consulting, customer support, account management) that includes issue resolution, relationship management, and stakeholder management.
Strong understanding of the fraud prevention space (preferably for Banks or Acquirers).
Ability to analyze data and provide actionable insights.
Results-driven with a focus on customer satisfaction.
Passionate about a customer-centric mindset with exceptional communication, presentation, and interpersonal skills - including the ability to convey technical concepts to both technical and non-technical audiences.
Ability to challenge, negotiate, influence, and persuade stakeholders.
Ability to work autonomously, take ownership & accountability.
Technical and problem-solving skills with the ability to understand/recognize root causes of challenges.
Project Management and strong organizational skills including strong reporting capability.
Commercial & Business Acumen – understand & speak to business drivers.
Fluent in English (written and verbal).

Nice to Have

Project Management
Stakeholder Management
Technical Skills
Commercial Acumen

We Offer

Competitive salary
Remote work options
Professional development budget

About the Company

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.

Want to know more

This is Feedzai

How We Hire

What Benefits does Feedzai Offer?

We offer a wide variety of benefits for our employees globally. Here you can see the benefits all Feedzaians enjoy.

Is Feedzai a remote-friendly company?

Yes! At Feedzai, we offer a Flex/Remote work policy. If you are near an office location, we have three options for you to choose the work style that best suits your needs:

Primarily Office Based: You are in the office regularly 4 – 5 days per week.

Flexible: You are in the office 2-3 days per week.

Primarily Remote: You are in the office 1-2 days per month, as business requires.

We also have full remote options for employees who are not near one of our global offices.

I have signed the Offer letter. What will happen next?

Congratulations, you have just become a Feedzaian! After signing the Offer Letter, you will receive an email/call from the Talent Acquisition Team guiding you through the process and transition to the HR Team. The Talent Acquisition Team will advise you on who in the HR Team will be reaching out to you to help facilitate the final paperwork and process. As you move closer to your start date and begin the onboarding process, our HR Team will support you.

I have applied for a role. When can I expect to hear back?

Our Talent Acquisition Team at Feedzai is committed to providing a best-in-class candidate experience. We keep in close contact with each candidate throughout the hiring steps, and its duration depends on various factors, such as the number of applicants, the complexity of the position, and the company’s internal processes.

Can I apply for multiple jobs?

Yes, you can generally apply for multiple positions at Feedzai. However, you must meet the qualifications and requirements for each role you’re applying for. Submitting tailored applications for each role you’re interested in can increase your chances of being considered. Please, note that you will only be considered for one position: the one that best matches your skills, experience, and motivation.

How do I apply for a job at your company?

You can apply for a job by navigating to All Jobs. There, you will find our current job openings.

Can I submit a general application or resume for future consideration?

Yes, you can submit a general application on our Talent Community Page.

Are there opportunities for career growth and advancement within the company?

At Feedzai, one of our pillars is a culture of learning. We believe in internal mobility and growth and provide broad opportunities for career advancement. We offer an annual training budget for each Feedzaian. The specific career growth prospects can vary based on the role and individual performance. You can ask us about our commitment to professional development and potential career paths in your interview.

What is the interview process like?

Check the How We Hire Page to learn more about our interview process.

Page printed in October 17, 2026. Please see https://careers.feedzai.com/job_description for the latest version.

Regional Account Manager, LATAM

Job description