Regional Head of Implementation & Integration – APAC

About the Position

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About the Role

The Regional Head of Implementation & Integration – APAC is a strategic leadership role responsible for leading Fiserv's APAC Implementation, Integration, and Technical Account Management functions. This leader will oversee the successful delivery of enterprise client onboarding, solution implementations, API integrations, certification, go-live readiness, hypercare, and service transition across the region.

Responsibilities

Strategic Leadership

• Develop and execute the APAC Implementation & Integration strategy aligned to business growth objectives.
• Lead, mentor, and develop a high-performing regional team of Implementation Managers, Integration Managers, Technical Account Managers, and project delivery professionals.
• Build a scalable operating model capable of supporting rapid growth, new products, and strategic client acquisitions.
• Drive a culture of accountability, collaboration, customer focus, and continuous improvement.

Delivery & Programme Management

• Own the end-to-end implementation and integration portfolio across APAC.
• Ensure successful delivery of complex enterprise onboarding, technology integrations, migrations, and strategic client programmes.
• Establish governance, project management frameworks, risk controls, and delivery standards.
• Drive effective capacity planning, resource allocation, prioritisation, and portfolio management.
• Act as the executive escalation point for critical client implementations and high-impact delivery issues.

Stakeholder & Client Management

• Build strong partnerships with Sales, Product, Technology, Operations, Risk, Legal, Compliance, and Global Delivery teams.
• Serve as the senior client-facing leader for strategic implementation engagements.
• Ensure proactive stakeholder communication, executive reporting, and delivery transparency.
• Drive exceptional client experience and successful transition into BAU support.

Operational Excellence

• Define and manage regional KPIs, SLAs, productivity measures, and quality standards.
• Lead continuous process improvement, automation, and transformation initiatives.
• Ensure consistent implementation methodologies, documentation standards, and governance practices across APAC.
• Drive operational readiness and implementation best practices for Commerce Hub, Enterprise, PayFac, Partner, and API-based solutions.

Requirements

• 12+ years of experience in Payments, Fintech, Merchant Acquiring, Banking Technology, or Financial Services.
• 7+ years leading regional implementation, integration, professional services, project management, or client delivery teams.
• Proven track record managing large-scale enterprise programmes, complex integrations, and cross-functional delivery organisations.
• Strong leadership experience managing geographically dispersed teams across multiple APAC markets.
• Exceptional stakeholder management, executive communication, and influencing skills.
• Strong project and programme management expertise with the ability to manage multiple strategic initiatives simultaneously.
• Experience in merchant onboarding, payment gateways, APIs, digital commerce, acquiring, or payment processing preferred.

We Offer

• Competitive salary
• Opportunity to work in a global leader in Fintech and payments
• Professional growth and development opportunities
• Diverse and inclusive work environment

About the Company

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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