Regional Operations Specialist (m/f/d) - FlixBus
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Job description
About the Position
We are looking for a Regional Operations Specialist (m/f/d) to join our FlixBus team in Belgrade, Serbia. In this role, you'll work directly with our bus partners, drivers, and operational stakeholders to ensure reliable, safe, and high-quality service delivery across the Serbian market. This role combines hands-on operational support, partner management, and data-driven decision-making to continuously improve network performance and customer experience.
This position will be based in Belgrade (hybrid model).
Responsibilities
- Build, manage, and nurture strong relationships with our bus operators, ensuring smooth day-to-day operations and long-term partnerships.
- Train, support, and develop operator counterparts and drivers to meet our international quality and service standards.
- Onboard new bus partners onto our platform and systems while supporting the launch of new routes and operational initiatives.
- Monitor operational KPIs, identify areas for improvement, and proactively resolve operational risks and challenges.
- Drive and implement quality and safety improvement measures to enhance customer satisfaction and operational excellence.
- Travel across Serbia to conduct operator visits and audits, gathering feedback from bus operators, station personnel, and drivers.
- Collaborate closely with Business Development, Network Planning, Authorizations, Customer Service, and other internal stakeholders to ensure efficient operations.
Requirements
- 3-6 years of experience in Operations, ideally within transportation, logistics, mobility, or a similar environment.
- Transportation industry experience and exposure to a fast-growing international environment is a strong plus.
- Strong analytical skills with proficiency in Excel, PowerPoint, and other Microsoft Office tools.
- Excellent communication and stakeholder management skills, with the ability to work effectively with partners, drivers, and local authorities.
- Proactive, hands-on, and solution-oriented, with a strong sense of ownership.
- Fluent in Serbian and English; additional regional languages are a plus.
- Willingness to travel across Serbia (up to 50% of the time); driving license is a strong plus.
We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
About the Company
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
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Flix changes the way millions travel every day.Thanks to our unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world — and our journey has only just begun.People at Flix...— ... are self-starters— ... love innovation— ... are fellow travelers.Green Mobility to Experience the WorldFlixMobility, with its two entities of FlixBus and FlixTrain, is an innovative mobility provider.We are a tech platform company, operating an e-commerce platform in the transportation industry. Our FlixBuses first hit the road in 2013 and shortly after the success of the bus lines the rail industry was expanded with our FlixTrains in 2018.Our focus is on sustainability and making an important contribution to environmental and climate protection.We have two fully electric bus lines — one in Germany and one in France — and our FlixTrains run on 100% renewable Greenpeace electricity.Millions of customers since launchMillions of passengers have already traveled with us, 62 million in 2019 alone.2,500+ destinations, 37 countriesFlixBus connects 2,500+ destinations in 37 countries, a number which is growing nearly every day.400,000+ connections per dayWe connect cities with 400,000+ trips — often departing every 30 minutes.The Flix ExperienceTechnology and innovation are our passion. Our focus on new technologies allowed us to disrupt the bus market by developing and launching our e-ticketing system, the FlixBus-App, free Wi-Fi on board, GPS Live Tracking and, recently, even an on-board entertainment system.We are working to give the chance to everyone to experience the world, and do it conveniently, in Flix style.Big on connections, light on assetsIn only 6 years Flix became Europe’s largest intercity bus network — despite not owning buses. Our long-distance FlixTrains cooperates with the most-successful private train operators in Europe.Through these partnerships, the innovation and start-up spirit of the FlixMobility brands meet with the long-standing experience of traditional industry.FlixMobility’s R&D department — FlixMobility TechHere at FlixMobility Tech we develop software with the brightest minds from around the world to engineer new experiences for our millions of customers across our apps and websites.Flix on:Instagram:www.instagram.com/flixbusYoutube:www.youtube.com/... /UCualyNYPoSJB32tcPlOe36wLinkedin:www.linkedin.com/company/flixbus