About the Position

Reliability Success Manager

A leading Industrial AI company, Augury helps the world’s manufacturers leverage real-time production insights and data to drive new levels of efficiency. By combining predictive and prescriptive technology with operational data and customized AI agents, production teams can improve uptime, reduce costs, and maximize yield and capacity. Our mission is to transform how people and machines work together to push the boundaries of human productivity.

As a Reliability Success Manager, you will be key in driving customer growth, retention, and expansion for Augury. You will have a direct impact on the foundation of a complex IoT support infrastructure being a part of our growing team in a new hybrid role. You will have a significant contribution in digitally transforming global enterprise organizations to achieving machine health. This position is remote.

A Day In Your Life

Join a growing team of Augury platform experts dedicated to helping customers drive adoption and grow their machine health solutions
Develop a trusted advisor relationship with technical project leads & maintenance/reliability external stakeholders
Identify key strategic items to drive facility customer growth and expansion opportunities on the Augury platform
Collaborate with a dotted line with the Corporate CSM and will function as a pod with them to ensure top-down and bottom-up success for customers
Quarterback optimal facility level experience, including training, onboarding, IoT issues, and fielding technical problem resolution and communication for all Augury issues that may arise
Interface with Product and Engineering teams regarding customer feedback to shape our product roadmap
Establish post-implementation adoption activities to closely monitor the success of customer initiatives
Move customers through the Maturity Index by leveraging SME to change mindsets from reactive to proactive, and to integrate Augury into their work processes and operations
Ensure fast time to first value for facilities, and consistently highlight areas of opportunity back to internal teams to accelerate expansions and upsells

Requirements

Experience: At least 3+ years in a customer-facing capacity with knowledge and experience in vibration analysis, reliability, & maintenance operations
Customer Centric: Relationship builder and customer advocate. Thrives on cross-functional team collaboration and understands the importance of working with technical teammates to analyze ROI, drive impact, and provide a seamless customer experience.
Strong Communicator: Strong interpersonal skills and the ability to communicate effectively both internally and externally. Able to communicate complex technical and vibration data to a non-technical person in a concise, clear, and easily understood manner.

Nice to Have

Vibration Analysis CAT II+ Certification
Bi-lingual: Portuguese, Spanish, Mandarin, Japanese, German, or French preferred

We Offer

Flexible PTO
Medical/dental/vision insurance
401(k) match
Stock options
Paid parental leave
WFH and phone stipend

Salary

The pay range for this position in Colorado, California, and New York is a base salary of $105,000 - $125,000 per year.

About the Company

Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability, or any other characteristic protected by law.

Please note that Augury uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions.

Reliability Success Manager

Job description