Reliability Success Manager

About the Position

Reliability Success Manager

As a Reliability Success Manager, you will play a key role in driving customer growth, retention, and expansion for Augury. You will have a direct impact on the foundation of a complex IoT support infrastructure as part of our growing team in a new hybrid role. You will make a significant contribution to digitally transforming global enterprise organizations in achieving machine health. This position is remote and can sit anywhere in Europe.

A Day In Your Life

• You will join a growing team of Augury platform experts dedicated to helping customers drive adoption and grow their machine health solutions.
• Develop a trusted advisor relationship with technical project leads and maintenance/reliability external stakeholders.
• Identify key strategic items to drive facility customer growth and expansion opportunities on the Augury platform.
• Travel to manufacturing sites to evaluate equipment for the fit of the Augury solution and understand the site’s process to determine the criticality of all equipment.
• Generate reports and site visit summaries.
• Collaborate with a dotted line with the Corporate CSM and/or an Account Executive to function as a pod to ensure top-down and bottom-up success for customers.
• Quarterback optimal facility-level experience, including training, onboarding, IoT issues, and fielding technical problem resolution and communication for all Augury issues that may arise.
• Interface with Product and Engineering teams regarding customer feedback to shape our product roadmap.
• Establish post-implementation adoption activities to closely monitor the success of customer initiatives.
• Move customers through the customer journey by leveraging subject matter experts to change mindsets from reactive to proactive, integrate Augury into their work processes and operations, and identify growth opportunities.
• Ensure fast time to first value for facilities, and consistently highlight areas of opportunity back to internal teams to accelerate expansions and upsells.

Requirements

• Experience: You have knowledge and experience in reliability and maintenance operations with at least 5+ years in manufacturing/reliability in manufacturing. Vibration Analysis CAT 2+ is preferred but not required. Ability to travel (up to 50%).
• Experience: In-depth understanding of current reliability best practices and methodologies. Strong understanding of precision maintenance practices.
• Customer-Centric: You are a relationship builder and customer advocate. You also thrive on cross-functional team collaboration and understand the importance of working with technical teammates to analyze ROI, drive impact, and provide a seamless customer experience.
• Strong Communicator: You have strong interpersonal skills and the ability to communicate effectively both internally and externally. You are able to communicate complex technical and vibration data to a non-technical person in a concise, clear, and easily understood manner.
• Bi-lingual: English and German is a nice to have.

We Offer

• Opportunity to work in a remote role across Europe.
• Be part of a people-first organization that fosters an inclusive environment.
• Augury is a proud equal opportunity employer.

About the Company

Our mission is to provide manufacturers and other industrial sectors with insights into the health of machines, processes, and operations to transform how people work and what they can create. A leader in Machine Health and Process Health solutions, Augury uses purpose-built AI technology, trained by industry experts and the world’s largest data library, to help companies realize the full potential of their production. Together with our customers, we are pioneering Production Health by removing friction created by competing business goals so companies can improve business outcomes, empower their workforce, and achieve sustainable production - all at the same time.

Apply for this Position

• Category: Customer Success
• Employment Type: Full-time
• Work Location Type: Remote
• Location: Europe (Remote)